Press Releases

Read relevant and trending J.D. Power industry press releases.

2013 Social Media Benchmark Study

WESTLAKE VILLAGE, Calif.: 14 February 2013 Businesses can no longer adopt a trial-and-error approach to social media as all-new research finds a link between social media and business met

English

2013 Electric Utility Business Customer Satisfaction Study

WESTLAKE VILLAGE, Calif.: 13 February 2013 Business customer satisfaction with electric utility communications increases, while overall satisfaction declines, according to the J.D. Power and Associates 2013 Electric Utility Business Customer Satisfaction StudySM released today.

English

2013 U.S. Vehicle Dependability Study (VDS)

>> View the 2013 Vehicle Dependability Study Results

WESTLAKE VILLAGE, Calif.: 13 February 2013 – The long-term dependability of three-year-old models has improved year-over-year, according to the J.D. Power and Associates 2013 U.S. Vehicle Dependability StudySM (VDS) released today.

English

2013 U.S. Wireless Customer Care Full-Service Performance Study—Volume 1 and the 2013 U.S. Wireless Customer Care Non-Contract Performance Study—Volume 1

WESTLAKE VILLAGE, Calif.: 7 February 2013 Satisfaction with a carrier's customer care service is higher among wireless customers subscribing to data-sharing service plans1 than it is among those subscribing to more traditional service and data plans, according to the J.D. Power and Associates 2013 U.S. Wireless Customer Care Full-Service Performance StudySMVolume 1 and the 2013 U.S. Wireless Customer Care Non-Contract Performance StudySMVolume 1, both released today.

English

2013 Manufacturer Website Evaluation Study (MWES)—Wave 1

WESTLAKE VILLAGE, Calif.: 28 January 2013 New-vehicle shoppers are more likely to test drive a vehicle following a satisfying experience on an automotive manufacturer's website on either a desktop or tablet, according to the J.D. Power and Associates 2013 Manufacturer Website Evaluation StudySM (MWES)Wave 1 released today.

English

January 2013 Automotive Retail Forecast

WESTLAKE VILLAGE, Calif.: 25 January 2013 — The January new-vehicle selling rate is off to a strong start in 2013, with the highest retail selling rate in January in five years, according to a monthly sales forecast developed by the Power Information Network® (PIN) from J.D. Power and LMC Automotive.

English

2013 U.S. Auto Claims Satisfaction Study—Wave 1

WESTLAKE VILLAGE, Calif.: 24 January 2013 As repairable and total loss claims are being paid faster, overall claimant satisfaction with the auto insurance claims process increases in the fourth quarter of 2012, compared with the fourth quarter of 2011, according to the J.D. Power and Associates 2013 U.S. Auto Claims Satisfaction StudySMWave 1 released today.

English

Merrill Edge Advisory and Investment Centers—Certified Call Center Program

WESTLAKE VILLAGE, Calif.: 22 January 2013 Merrill Edge Advisory and Investment Centers have been recognized for call center operation customer satisfaction excellence under the J.D. Power and Associates Certified Call Center ProgramSM. The Certified Call Center Program distinction acknowledges a strong commitment by Merrill Edge's service call center operations to provide "An Outstanding Customer Service Experience."

English

Center Partners—Certified Call Center Program for Outsourcers

WESTLAKE VILLAGE, Calif.: 21 January 2013 Center Partners' Financial Services industry support centers have been recognized for call center operation customer satisfaction excellence under the J.D. Power and Associates Certified Call Center Program for OutsourcersSM. The Certified Call Center Program for Outsourcers distinction acknowledges a strong commitment by Center Partners' service call center operations to provide "An Outstanding Customer Service Experience."

English

2013 Avoider Study

WESTLAKE VILLAGE, Calif.: 16 January 2013 As perceptions of both reliability and actual vehicle dependability improve, new-vehicle shoppers are considering more models before making their purchase decision, according to the J.D. Power and Associates 2013 Avoider StudySM released today.

The study, now in its 10th year, examines the reasons consumers do not consideror avoidparticular models when shopping for a new vehicle.

English

ページ

Subscribe to RSS - Press Releases