Press Releases

Read relevant and trending J.D. Power industry press releases.

2012 China Vehicle Dependability Study (VDS)

SHANGHAI: 21 December 2012 — Chinese nameplates show significant improvements in long-term durability for a second consecutive year and continue to narrow the gap with international brands, according to the J.D. Power Asia Pacific 2012 China Vehicle Dependability StudySM (VDS) released today. 

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December 2012 - Monthly Automotive Forecast

WESTLAKE VILLAGE, Calif.: 20 December 2012 — December's new-vehicle retail selling rate remains robust near the close of 2012, with potential buyers unfazed by the current level of economic uncertainty generated by the fiscal cliff negotiations in Washington, D.C., according to a monthly sales forecast developed by J.D. Power and Associates' Power Information Network® (PIN) and LMC Automotive.

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2012 Call Center Certification--KARL STORZ

WESTLAKE VILLAGE, Calif.: 13 December 2012 — KARL STORZ Endoscopy-America, Inc. has been recognized for call center operation customer satisfaction excellence under the J.D. Power and Associates Call Center Certification ProgramSM. The Call Center Certification Program distinction acknowledges a strong commitment by KARL STORZ's service call center operations to provide "An Outstanding Customer Service Experience."

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Call Center Certification--Freeman

WESTLAKE VILLAGE, Calif.: 13 December 2012 — Freeman has been recognized for call center operation customer satisfaction excellence under the J.D. Power and Associates Call Center Certification ProgramSM. The Call Center Certification Program distinction acknowledges a strong commitment by Freeman's service call center operations to provide "An Outstanding Customer Service Experience."

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2012 Consumer Financing Satisfaction Study

WESTLAKE VILLAGE, Calif.: 13 December 2012 — There is a strong relationship between an exceptional vehicle loan or lease servicing experience and customer intent to use the same finance provider again, according to the J.D. Power and Associates 2012 Consumer Financing Satisfaction StudySM released today.

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2012 Online Flower Retailer Satisfaction Report

WESTLAKE VILLAGE, Calif.: 11 December 2012 — Consumers most often select an online flower retailer based on their past experience with the brand, which is closely followed by price, according to the J.D. Power and Associates 2012 Online Flower Retailer Satisfaction ReportSM released today. 
The report measures overall satisfaction with online flower retailers among consumers who completed a purchase from an online flower retailer website within the past 12 months.
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2012年日本ホテル宿泊予約ウェブサイト顧客満足度調査

2012年12月6日

CS(顧客満足度)に関する調査・コンサルティングの国際的な専門機関である株式会社J.D. パワー アジア・パシフィック(本社:東京都港区、略称:J.D. パワー、代表取締役社長:アルバート ラパーズ)は、2012年日本ホテル宿泊予約ウェブサイト顧客満足度調査の結果を発表した。

当調査は、国内ホテルの宿泊予約ウェブサイトに関する顧客満足度を測定するもので、今回で5回目の実施となる。J.D. パワーが実施した「2012年日本ホテル宿泊客満足度調査」の調査対象者のうち、宿泊予約ウェブサイトでの宿泊予約を行った者が、当調査の対象者となった。2012年8月にインターネット調査を実施し、10,178人から回答を得た。

顧客満足度の測定にあたっては、3つのファクター(要素)を設定し評価を得ている。3つのファクターは、総合満足度に対する影響度が高い順に、「予約/変更手続き(49%)」、「宿泊に関する情報(27%)」、「サイトの使い勝手(24%)」である(カッコ内は総合満足度に対する影響度)。顧客満足度スコアは、これらの各ファクターに関連する評価項目に対する顧客の評価を基に、算出されている(1,000ポイント満点)。

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2012 Online Shoe Retailer Satisfaction Report

WESTLAKE VILLAGE, Calif.: 4 December 2012 — While price is a primary stated reason consumers choose an online shoe retailer, analysis of the data reveals that online store services and delivery--which includes ease of placing an order, variety of delivery options and speed of delivery--is the main driver of overall satisfaction, according to the J.D. Power and Associates 2012 Online Shoe Retailer Satisfaction ReportSM released today.
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2012 Indonesia Initial Quality Study (IQS)

SINGAPORE: 3 December 2012 — New-vehicle owners in Indonesia are reporting fewer overall problems, specifically in key quality categories--engine/ transmission and HVAC-- according to the J.D. Power Asia Pacific 2012 Indonesia Initial Quality StudySM (IQS) released today.

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2012 Thailand Initial Quality Study (IQS)

BANGKOK: 3 December 2012 — Overall new-vehicle quality of compact cars in Thailand is lower than that of other vehicle segments, according to the J.D. Power Asia Pacific 2012 Thailand Initial Quality StudySM (IQS) released today.
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