Press Releases

Read relevant and trending J.D. Power industry press releases.

2018 U.S. Life Insurance Study

COSTA MESA, Calif.: 27 Sept. 2018 — Insurers, specifically multi-line insurers, that have increased their efforts on improving the customer experience, have seen an overall increase in customer satisfaction, according to the J.D. Power 2018 U.S. Life Insurance Study.SM However, the industry as a whole declines significantly in 2018.

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2018 U.S. Residential Wireline Studies

COSTA MESA, Calif.: 27 Sept. 2018 — Residential wireline companies that focus on finding newer, more effective ways of communicating with their customers have driven the increase of customer satisfaction, according to the J.D. Power 2018 U.S. Residential Television Service Provider Satisfaction StudySM; the J.D. Power 2018 U.S. Residential Internet Service Provider Satisfaction StudySM; and the J.D. Power 2018 U.S. Residential Telephone Service Provider Satisfaction Study.SM

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U.S. National Banking Satisfaction Study

COSTA MESA, Calif.: 27 Sept. 2018 — Convenience, seamless digital offerings and strong checking account and credit card offerings have become the formula for customer satisfaction with the country’s largest retail banks. According to the J.D. Power 2018 U.S. National Banking Satisfaction Study,SM Chase ranks highest by consistently performing well in this formula, while excelling at preventing and resolving customer problems when they arise.

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2018 China Initial Quality Study (IQS)

BEIJING: 27 Sept. 2018 – New-vehicle quality in China has slightly decreased after years of continuous improvement, but the new-car smell, which has long been the top complaint by vehicle owners in China, has substantially improved, according to the J.D. Power 2018 China Initial Quality StudySM (IQS),released today.

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J.D. Power 2018 India Sales Satisfaction Index (Mass Market) Study

SINGAPORE: 26 Sept. 2018 — As the abundance of digital research builds, a new type of customer is being introduced to car showrooms in India, according to the J.D. Power 2018 India Sales Satisfaction Index (Mass Market) StudySM released today. The study finds that 54% of new-vehicle buyers have used the internet as a pre-shopping tool this year, nearly double from 2013. 

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J.D. Power 2018 India Sales Satisfaction Index (Mass Market) Study

SINGAPORE: 26 Sept. 2018 — As the abundance of digital research builds, a new type of customer is being introduced to car showrooms in India, according to the J.D. Power 2018 India Sales Satisfaction Index (Mass Market) StudySM released today. The study finds that 54% of new-vehicle buyers have used the internet as a pre-shopping tool this year, nearly double from 2013. 

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2018 China Initial Quality Study (IQS)

BEIJING: 27 Sept. 2018 – New-vehicle quality in China has slightly decreased after years of continuous improvement, but the new-car smell, which has long been the top complaint by vehicle owners in China, has substantially improved, according to the J.D. Power 2018 China Initial Quality StudySM (IQS), released today.

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2018中国新车质量研究(IQS)

2018年9月27日,北京—  J.D. Power (君迪) 今日重磅发布的 2018中国新车质量研究(IQS)显示, 在持续多年提升之后,中国汽车行业整体新车质量略有下降,但车内异味之类被消费者频繁抱怨的问题正得到明显改善。

J.D. Power新车质量研究(IQS)衡量的是新车车主在购车后二至六个月内遇到的问题。新车质量得分以平均每百辆车问题数(PP100)表达,新车质量得分越低,表明问题数越少,质量也越好。今年是J.D. Power连续第19年开展该项研究。

研究发现,今年行业整体新车质量得分为105个PP100,比去年退步2个PP100。导致退步的原因主要是由于设计类问题数量的增加,例如导航系统不准确、车窗/挡风玻璃易起雾、内置蓝牙电话/设备经常有配对/连接问题、音响系统不易使用以及内置语音识别系统经常无法识别等。

J.D. Power副总裁兼亚太区总经理乔杰(Jacob George)表示:“随着汽车制造技术和工艺的进步,缺陷/故障类问题逐年减少,而设计类问题日益增多。可见预见,随着车载智能互联设备安装率的提高,设计类问题对车辆的可用性将愈发关键。”过去三年中,缺陷/故障类问题减少了2个PP100,而设计类问题增加了5个PP100。

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J.D. Power 2018 年台灣顧客滿意度 (CSI) 調查

新加坡 2018年9月25日訊 - J.D. Power今天發表最新2018年台灣顧客滿意度 (CSI) 調查SM,調查指出雖然透過數位平台 (車廠網站或app) 預約汽車保修服務的非豪華車品牌車主的比例只有31%,但其滿意度高於59%直接電話接洽經銷商的車主,這兩個族群的整體滿意度分別為818及791分 (滿分為1,000分)。

此次調查發現,受訪者表示不在數位平台預約保修的前三大原因是:比較喜歡與服務人員直接互動 (31%)、不清楚經銷商有線上預約服務 (29%)、想要立刻取得保修服務 (26%)。由於近半數顧客 (44%) 表示未來會在數位平台預約保修,經銷商應致力於提升數位能力,以提供優質的維修服務體驗。

J.D. Power區域總監Kaustav Roy表示指出:「因應數位化的趨勢,汽車業者有必要持續推動服務平台的現代化,才能強化顧客的整體體驗。此外,在努力與顧客維持緊密關係之際,經銷商還需將顧客導向新的、更靈活的數位平台。」

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J.D. Power 2018 Taiwan Customer Satisfaction Index (CSI) Study

SINGAPORE: 25 Sept. 2018 — Despite only 31% of mass market vehicle owners scheduling their service appointments on a digital platform (manufacturer’s website or a­­­­pp), those vehicle owners are more satisfied than those who call the dealer directly (818 vs. 791, respectively, on a 1,000-point scale), according to the J.D. Power 2018 Taiwan Customer Satisfaction Index (CSI) Study,SM released today. 

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