Press Releases

Read relevant and trending J.D. Power industry press releases.

J.D. Power Introduces Insurance Claims Certification Program

COSTA MESA, Calif.: 20 Sept. 2018 — Building on the decades-long trust consumers and brands have in J.D. Power studies, the data and analytics company has created the J.D. Power Insurance Claims Certification ProgramSM to recognize brands that provide exceptional claims experience in the automobile, property and small commercial segments.

This exclusive program reflects the commitment and dedication of select brands to provide their customers with an insurance claims experience that meets the expectations of today’s consumers.

English

J.D. パワー 2018年日本自動車商品魅力度(APEAL)調査


J.D. パワー ジャパンは、2018年日本自動車商品魅力度(Automotive Performance, Execution and Layout、略称APEAL)調査SMの結果を発表した。

 

本調査は、新車購入後2~9ヶ月経過したユーザーを対象に10カテゴリー1 77項目でユーザーが実際に所有しているモデルについての評価を聴取したものである。商品魅力度を示す総合APEALスコアは1,000ポイント満点で表される。

 

Japanese

J.D. Power 2018 U.S. Home Insurance Study

COSTA MESA, Calif.: 13 Sept. 2018 — Home insurer investments in improved digital interaction channels and bundled product offerings that combine multiple policies under one account are paying off in the form of the highest levels of customer satisfaction in the history of the study, according to the J.D. Power 2018 U.S. Home Insurance Study.SM However, the ability of insurers to maintain these high levels of customer satisfaction will continue to be tested by the growing crop of “insurtech” start-ups capitalizing on digital-only offerings.

English

2018 Multimedia Quality and Satisfaction Study

COSTA MESA, Calif.: 13 Sept. 2018 — In-car multimedia technology, perennially the leading source of complaints among new-vehicle owners, is still a sore spot for customer satisfaction, but is improving. According to the J.D. Power 2018 Multimedia Quality and Satisfaction Study,SM the number of reported problems with in-car audio, communication, entertainment and navigation (ACEN) technologies has decreased for a third consecutive year, with several technology standouts emerging among manufacturers.

English

2018 Canadian Self-Directed Investor Satisfaction Study

TORONTO: 13 Sept. 2018 — Customer satisfaction with self-directed investment firms is lagging among investors in Canada when it comes to mobile experience, according to the J.D.

English

2018 Canadian Self-Directed Investor Satisfaction Study

TORONTO: 13 Sept. 2018 — Customer satisfaction with self-directed investment firms is lagging among investors in Canada when it comes to mobile experience, according to the J.D.

English

2018 Smart Thermostat Satisfaction Report

COSTA MESA, Calif.: 12 Sept. 2018 — Smart thermostats that are energy efficient vastly increase customer satisfaction, as well as ease of installation/setup and pricing, according to the J.D. Power 2018 Smart Thermostat Satisfaction Report.SM

English

2018 Gas Utility Residential Satisfaction Study

COSTA MESA, Calif.: 12 Sept. 2018 — Gas utility companies should be doing more to increase their communications recall with their efforts in the communities they serve as well as highlighting their extending product offerings, according to the J.D. Power 2018 Gas Utility Residential Satisfaction Study,SM released today.

English

2018 Canada Customer Service Index Long-Term Study

TORONTO: 13 Sept. 2018 — The service market among 4-12-year-old vehicles in Canada is worth nearly $10 billion annually, a huge amount that has both dealers and aftermarket repair facilities competing fiercely for their share. Moreover, the answer of who is winning the battle depends largely on the question one asks.

English

2018 Canada Customer Service Index Long-Term Study

TORONTO: 13 Sept. 2018 — The service market among 4-12-year-old vehicles in Canada is worth nearly $10 billion annually, a huge amount that has both dealers and aftermarket repair facilities competing fiercely for their share. Moreover, the answer of who is winning the battle depends largely on the question one asks.

English

ページ

Subscribe to RSS - Press Releases