Press Releases

Read relevant and trending J.D. Power industry press releases.

2018 Philippines Customer Service Index (CSI) Study

SINGAPORE: 28 Aug. 2018 — Offering express service is a key driver of customer satisfaction, particularly for customers who visit a dealer for routine maintenance, according to the J.D. Power 2018 Philippines Customer Service Index (CSI) Study,SM released today. 

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J.D. パワー 2018年自動車保険事故対応満足度調査


J.D. パワー ジャパンは、2018年自動車保険事故対応満足度調査の結果を発表した。

事故直後の対応改善により業界全体でロイヤルティアップ

 

 当調査は毎年実施しており、顧客満足度のみならず、保険会社と顧客との接点について経年変化を見ることが出来る。事故後の保険会社への連絡方法の9割以上を占める「電話」での保険会社と顧客のやり取りの実態を5年前と比較したところ、下記のような変化が確認できた。

Japanese

J.D. パワー 2018年カラーコピー機/カラーレーザープリンター顧客満足度調査


J.D. パワー ジャパンは、2018年カラーコピー機顧客満足度調査および2018年カラーレーザープリンター顧客満足度調査の結果を発表した。

各調査の結果は下記の通りとなった。

◆カラーコピー機顧客満足度調査

<ラージ&ミドルオフィス市場部門>※従業員数30名以上企業市場

富士ゼロックスが9年連続で総合満足度第1位(675ポイント)となった。「商品」ファクターでトップスコアを得た。

Japanese

All-New JDPower.com

COSTA MESA, Calif.: 27 Aug. 2018 — The all-new JDPower.com car-shopping website features first-ever access to verified data sourced from actual vehicle owners and makes car shopping accessible on any device. Officially debuting today, the site reveals rankings for individual models and calls out J.D. Power award winners, according to data gleaned from more than 3.2 million verified owners’ experiences.

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2018 Japan Sales Satisfaction Index Study(SSI)

TOKYO: 23 Aug. 2018 — Customer satisfaction has improved overall, specifically with salespersons in the mass market segment and delivery in the luxury segment, according to the J.D. Power 2018 Japan Sales Satisfaction Index (SSI) Study.SM.

On average, overall sales satisfaction has improved by 6 points from 2017 to 671 (on a 1,000-point scale) in 2018. By segment, satisfaction with mass market brands averages 668 points in 2018, up 6 points from 2017, while satisfaction with luxury brands averages 717, up 7 points.

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2018 Japan Initial Quality Study (IQS)

TOKYO: 22 Aug. 2018 — Problems improve year over year in all categories except ACEN, according to the J.D. Power 2018 Japan Initial Quality StudySM (IQS), released today.

 

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2018 Japan Sales Satisfaction Index Study(SSI)

TOKYO: 23 Aug. 2018 — Customer satisfaction has improved overall, specifically with salespersons in the mass market segment and delivery in the luxury segment, according to the J.D. Power 2018 Japan Sales Satisfaction Index (SSI) Study.SM

On average, overall sales satisfaction has improved by 6 points from 2017 to 671 (on a 1,000-point scale) in 2018. By segment, satisfaction with mass market brands averages 668 points in 2018, up 6 points from 2017, while satisfaction with luxury brands averages 717, up 7 points.

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2018 China New-Vehicle Tire Satisfaction Index (NV-TSI) Study

Shanghai: 22 Aug. 2018 –New-vehicle owners in China are becoming more knowledgeable about tires, thus also become more demanding. The number of owners who claim to know the features of their tires has notably increased from last year, according to the J.D. Power 2018 China New-Vehicle Tire Satisfaction Index (NV-TSI) Study, released today.

The year’s study shows that 4% of new-vehicle owners say they know “very well” about tire series parameters and 23% say they know them “somewhat,” compared with 2% and 15%, respectively, in 2017.

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2018 U.S. Seat Quality and Satisfaction Study

COSTA MESA, Calif.: 23 Aug. 2018 — As vehicle seats have increased in complexity, manufacturers have been faced with more challenges, but continue to deliver, according to the J.D. Power 2018 U.S. Seat Quality and Satisfaction Study.SM 

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2018中国新车轮胎满意度研究(NV-TSI)

米其林在豪华轿车细分市场与主流轿车细分市场名列第一;倍耐力在SUV细分市场中名列第一

2018年8月23日,上海 — 中国消费者对新车轮胎的了解程度不断提高,对轮胎质量也正提出更高的要求。今天发布的J.D. Power(君迪)2018中国新车轮胎满意度研究(NV-TSI)显示,表示了解其新车轮胎规格和相关参数信息的中国消费者比去年显著增加。

该研究发现,4%的车主对轮胎参数等信息“非常了解”,23%的车主为“比较了解”;而2017年这两个比例分别仅为2%和15%。

“随着中国车主对轮胎了解更多,我们可以预见他们在更换轮胎等行为习惯上会有相应一系列的变化,他们会对产品质量要求更加严苛,同时品牌的忠诚度会降低。”J.D. Power副总裁兼亚太区总经理乔杰 (Jacob George) 表示。 “对于轮胎制造商和汽车经销商来说,面对竞争更加激烈的市场环境和更为成熟的消费者,除了不断增强轮胎质量和耐久性,提供消费者清晰直接的产品说明及保养维修等服务的信息将有助于提升客户的满意度和忠诚度。”

Chinese, Simplified

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