Videos

View a library of videos featuring J.D Power industry experts.

Contact Center Solutions - Guardian Customer Experience Program

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Contact Center Solutions - Certification Program Benefits

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Results are In! New J.D. Power 2017 U.S. Bank & Credit Card Mobile App Satisfaction Studies

During this webcast, J.D. Power shares insights from our newest banking and credit card mobile app satisfaction studies. Our experts will demonstrate how these studies are forever changing the way the industry elevates the customer experience by leveraging technology customers expect. Webcast attendees will walk away with:

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J.D. Power Webcast | 2017 US Tech Choice Study

J.D. Power released the 2017 U.S. Tech Choice Study on April 18, 2017. 

View the above webcast recording to get the inside scoop on which technologies consumers want in their vehicles now, in the future, and most importantly, why. Webcast insights also shed light on the impact of alternative mobility, including ride sharing, autonomous, and even trust with Tesla vehicle automation. 

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J.D. パワー「顧客満足度No.1」で訴求力アップ! ―日米広告事例

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No.1 in Customer Satisfaction Ad Claim Video 2016

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Video | Tech Choice 2017 | The Economy of Time

 

The Economy of Time – Will Automated Driving Be A Time Saver?

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Video | Tech Choice 2017 | Sharing is Caring

Sharing is Caring – Is That True for Shared Vehicle Ownership?

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Video | What Not To Do: Mistakes in Customer Experience Programs

Rick Johnson, Director of the Government and Healthcare Practices at J.D. Power, shares the top five mistakes he sees in customer experience programs and how to avoid them, including:

  • Only measuring what you’re good at
  • Not holding partners accountable
  • Only measuring your current initiatives or not measuring your current initiatives
  • Watch the video below to learn the last two pitfalls

 

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Highlights Video: Best Practice Seminar & Automotive Awards 2016 in Japan

 

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