Manufacturer Focus on Content Creation and Improved Voice Operation in Vehicle Navigation Systems Key to Increased Use of Connectivity Functions, J.D. Power Finds
TOKYO: 5 Oct. 2018 — Improvement in performance and operability of navigation system voice operation is key to customer satisfaction, according to the J.D. Power 2018 Japan Navigation Systems Customer Satisfaction Index StudySM—OEM, released today.
DETROIT: 27 Sept. 2018 — New-vehicle retail sales in September are expected to fall from a year ago, according to a forecast developed jointly by J.D. Power and LMC Automotive. Retail sales are projected to reach 1,172,700 units, a 2.8% decrease compared with September 2017 on a selling day adjusted basis. (Note: September 2018 has one less selling day than September 2017).
COSTA MESA, Calif.: 27 Sept. 2018 — Insurers, specifically multi-line insurers, that have increased their efforts on improving the customer experience, have seen an overall increase in customer satisfaction, according to the J.D. Power 2018 U.S. Life Insurance Study.SM However, the industry as a whole declines significantly in 2018.
COSTA MESA, Calif.: 27 Sept. 2018 — Residential wireline companies that focus on finding newer, more effective ways of communicating with their customers have driven the increase of customer satisfaction, according to the J.D. Power 2018 U.S. Residential Television Service Provider Satisfaction StudySM; the J.D. Power 2018 U.S. Residential Internet Service Provider Satisfaction StudySM; and the J.D. Power 2018 U.S. Residential Telephone Service Provider Satisfaction Study.SM