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Hands-Free Device Owners More Satisfied Despite Problems

New-vehicle owners and lessees who have hands-free communication devices in their vehicles are more delighted with their vehicle's audio/entertainment/navigation (AEN) systems than those who do not have hands-free communication devices in their vehicles, according to findings in our 2012 U.S. Automotive Performance, Execution and Layout (APEAL) Study.
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2012 U.S. Dealer Financing Satisfaction Study

WESTLAKE VILLAGE, Calif.: 31 July 2012 — Satisfaction with automotive finance providers is significantly higher among dealers who have a preferred relationship with their lender, which is driven by a higher number of automated approvals, faster funding, more interactions with their sales representative and a perceived increase in the flexibility of the lender's buying policy, according to the J.D. Power and Associates 2012 U.S. Dealer Financing Satisfaction StudySM released today.
 

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2012 Thailand Customer Service Index (CSI) Study

BANGKOK: 31 July 2012 — Satisfaction with after-sales service at authorized service centers is  particularly higher among customers who have an appointment than among those who drop by a service center at their own convenience, according to the J.D. Power Asia Pacific 2012 Thailand Customer Service Index (CSI) StudySM released today.

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APEAL Study: Premium, Non-Premium Brands Listen to Consumers

The bar continues to rise in terms of how gratifying a new vehicle is to own and drive, according to results in our 2012 U.S. Automotive Performance, Execution and Layout (APEAL) Study, which is based on evaluations of more than 80 vehicle attributes by more than 74,000 new-vehicle buyers and lessees during the first 90 days of ownership.
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2012 China Customer Service Index (CSI) Study

SHANGHAI: 30 July 2012 — After six consecutive years of steady increases, overall customer satisfaction with after-sales service with authorized dealers in China has plateaued in 2012, according to the J.D. Power Asia Pacific 2012 China Customer Service Index (CSI) StudySM.

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2012 China Customer Service Index (CSI) Study

SHANGHAI: 30 July 2012 — After six consecutive years of steady increases, overall customer satisfaction with after-sales service with authorized dealers in China has plateaued in 2012, according to the J.D. Power Asia Pacific 2012 China Customer Service Index (CSI) StudySM.

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Downsizing Doesn't Require Buyers to Sacrifice Vehicle Appeal

Compact models delight new-vehicle buyers and lessees just as much as some larger vehicles as consumers continue to shift to smaller vehicles in the U.S., according to our 2012 U.S. Automotive Performance, Execution and Layout (APEAL) Study.
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2012 Philippines Customer Service Index (CSI)

SINGAPORE: 27 July 2012 — Overall satisfaction with authorized dealer customer service in the Philippines has increased by 25 points, compared with 2011, to 821 on a 1,000-point scale, according to the J.D. Power Asia Pacific 2012 Philippines Customer Service Index (CSI) StudySM released today.

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July 2012 North American Auto Sales Forecast

WESTLAKE VILLAGE, Calif.: 26 July 2012 — July's new-vehicle retail sales are expected to post the second strongest year-over-year growth rates during the past 12 months, according to a monthly sales forecast developed by J.D. Power and Associates' Power Information Network(R) (PIN) and LMC Automotive.

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Despite Mixed Economic Signals, Auto Sales on Pace to Reach 14.5M Units

J.D. Power and Associates and LMC Automotive* today announced that July light-vehicle sales are on pace to reach 1,168,000 units, a 20-percent increase from July 2011. This represents the second strongest year-over-year growth rate of the past 12 months.
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