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2012 Appliance Retailer Satisfaction Study

WESTLAKE VILLAGE, Calif.: 18 July 2012 — Simple behaviors, such as greeting customers promptly when they enter an appliance retail store, may result in higher levels of customer satisfaction, according to the J.D. Power and Associates 2012 Appliance Retailer Satisfaction StudySM released today.

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J.D. Power Asia Pacific China Operations Management Appointments

SHANGHAI: 18 July 2012 — J.D. Power and Associates today announced two management appointments, effective July 2012.

English

2012 U.S. Auto Claims Satisfaction Study - Wave 3

WESTLAKE VILLAGE, Calif.: 17 July 2012 — Customer satisfaction with the auto claims experience has returned to levels similar to those in the second half of 2011, after a notable decrease in the first quarter of 2012, according to the J.D. Power and Associates 2012 U.S. Auto Claims Satisfaction StudySM-Wave 3 released today.

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2012 Electric Utility Residential Customer Satisfaction Study

WESTLAKE VILLAGE, Calif.: 11 July 2012 — Following a stormy second half of 2011, customer satisfaction with electric utility companies has declined for a second consecutive year, according to the J.D. Power and Associates 2012 Electric Utility Residential Customer Satisfaction StudySM released today.The study measures customer satisfaction with electric utility companies by examining six factors: power quality and reliability; price; billing and payment; corporate citizenship; communications; and customer service.

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2012 China Retail Banking Satisfaction Study (RBSS)

BEIJING: 10 July 2012 — Customer satisfaction with retail banks in China improves in 2012 due to significant increases in satisfaction with fees and problem resolution, according to the J.D. Power Asia Pacific 2012 China Retail Banking Satisfaction StudySM.

Now in its fourth year, the study measures customer satisfaction across six factors: transactions; product offerings; account information; facility; fees; and problem resolution. The study also examines performance-improvement initiatives designed to drive customer loyalty and advocacy.

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2013 BMW ActiveHybrid 3 Preview

Fast Facts:
  • New hybrid version of BMW 3 Series Sedan
  • 335 horsepower and 330 lb.-ft. of torque
  • 0-60 mph in less than 5.3 seconds
  • 2.5-mile pure electric range
  • Travels up to 45 mph on battery alone

Introduction
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2013 Mini John Cooper Works Preview

Fast Facts:
  • New John Cooper Works Countryman model with ALL4 all-wheel drive
  • Second-generation, turbocharged 4-cylinder engine
  • Six-speed Steptronic automatic transmission with paddle shifters
  • Updated colors and materials

Introduction
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Bank of America Merrill Lynch - Call Center Certification

WESTLAKE VILLAGE, Calif.: 3 July 2012 — Bank of America Merrill Lynch has been recognized for call center operation customer satisfaction excellence under the J.D. Power and Associates Call Center Certification ProgramSM. The Call Center Certification Program distinction acknowledges a strong commitment by Bank of America Merrill Lynch's service call center operations to provide "An Outstanding Customer Service Experience."

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2012 China New-Vehicle Intender Study (NVIS)

SHANGHAI: 29 June 2012 — The percentage of consumers in China who intend to purchase a new European vehicle has increased notably to 35 percent in 2012 from 25 percent in 2009, according to the J.D. Power Asia Pacific 2012 China New-Vehicle Intender Study SM (NVIS) released today.

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2012 China New-Vehicle Intender Study

SHANGHAI: 29 June 2012 — The percentage of consumers in China who intend to purchase a new European vehicle has increased notably to 35 percent in 2012 from 25 percent in 2009, according to the J.D. Power Asia Pacific 2012 China New-Vehicle Intender StudySM (NVIS) released today.

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