WESTLAKE VILLAGE, Calif.: 25 June 2012 — Led primarily by increases in satisfaction with policy offerings and billing and payment, overall customer satisfaction with auto insurance companies has reached an all-time high, according to the J.D. Power and Associates 2012 U.S. Auto Insurance StudySM released today.
Although there are year-over-year gains in nearly all areas of new-vehicle initial quality, there is one notable exception--in-vehicle technology--according to the J.D. Power and Associates 2012 U.S. Initial Quality StudySM (IQS), which is based on evaluations of more than 74,700 new-vehicle buyers and lessees after the first 90 days of ownership.
J.D. Power and Associates and LMC Automotive today announced that June new-vehicle retail sales are trending toward a seasonally adjusted annual rate (SAAR) of 11.9 million units. According to a monthly sales forecast developed by J.D. Power and Associates' Power Information Network(R) (PIN) and LMC Automotive, June retail sales are expected to reach 994,800 units, a 15-percent increase from June 2011 and the second-highest sales rate during the past 12 months.
WESTLAKE VILLAGE, Calif.: 21 June 2012 — June's new-vehicle retail sales rate is approaching a 12 million-unit pace, the strongest level since February, according to a monthly sales forecast developed by J.D. Power and Associates' Power Information Network(R) (PIN) and LMC Automotive.
Lexus is the most problem-free nameplate in the U.S. auto industry--with a score of 73 problems per 100 vehicles (PP100)* in the J.D. Power and Associates 2012 U.S. Initial Quality StudySM (IQS). Among the top-performing nameplates, Jaguar posts the largest improvement in the study and ranks second in a tie with Porsche (75 PP100).
WESTLAKE VILLAGE, Calif.: 21 June 2012 — As paid video content becomes more available via different distribution channels, tablet and wireless phone-viewing usage has increased, while PC/Mac-viewing usage has decreased from 2011, according to the J.D. Power and Associates 2012 U.S. Residential Pay-to-View StudySM released today.
WESTLAKE VILLAGE, Calif.: 20 June 2012 — As the U.S. automotive industry continues to recover, vehicle manufacturers post the strongest improvement in initial quality since 2009 and are producing higher-quality vehicles than ever before, according to the J.D. Power and Associates 2012 U.S. Initial Quality StudySM (IQS) released today.
Despite Challenges with In-Vehicle Technology, Automakers Post a Strong Improvement in Initial Quality
As auto manufacturers introduce increasingly sophisticated multimedia systems designed to enhance the ownership experience, owners are more frequently citing these systems as a source of quality problems, according to the J.D. Power and Associates 2012 U.S. Initial Quality StudySM (IQS).
The U.S. auto industry is on a path of recovery this year with stronger year-to-date car and light-truck sales and now can celebrate more good news after experiencing the highest improvement in initial vehicle quality since 2009, according to results in our 2012 U.S. Initial Quality Study (IQS).