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What Insurance Industry Can Learn from Amazon About Customer Satisfaction

2016 Tech Choice Video | Trust in Tech

Within the 2016 U.S. Tech Choice Study, J.D. Power found that concerns surrounding the added technology complexity of the vehicle system -- the privacy and the potential for the systems to by hacked, hijacked or crash -- were universal concerns across all generations.

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Insight | 2016 Tech Choice | Mirror, Mirror… Who’s the Fairest of Them All?

A hot topic for automotive technology is smartphone integration and the consumer’s desire to be connected while recognizing the risks of driver distraction. Smartphone Mirroring technology, such as Apple CarPlay, Android Auto, and MirrorLink, answers this challenge.  

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Car Articles By Make

Auto Sales photo

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2016 Detroit Auto Show

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2015 Los Angeles Auto Show

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Welcome to the New J.D. Power Cars Website!

It has been a busy summer here at J.D. Power. In the past two months, we've released two of our industry-benchmark automotive studies: our flagship Initial Quality Study (IQS) in June, followed in July by our APEAL Study, which measures owner satisfaction with the performance and design of their new vehicles after 90 days.

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2015 AutoConference LA

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2015 AMR | Automotive Marketing Roundtable

Thanks to all our 2015 AMR attendees! This was our most successful year yet, and a perfect way to celebrate our 10th Anniversary. See you next year!

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PowerDealer | Automotive Retail Market Infographic

Do you know what it'll take to survive 2015? Within a fun infographic format, we’ve outlined the top 10 things currently happening in the automotive industry that automotive retailers need to know in order to succeed at identifying dealership marketing opportunities and, ultimately, selling new-vehicles and used car inventory.

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