Within the 2016 U.S. Tech Choice Study, J.D. Power found that concerns surrounding the added technology complexity of the vehicle system -- the privacy and the potential for the systems to by hacked, hijacked or crash -- were universal concerns across all generations.
A hot topic for automotive technology is smartphone integration and the consumer’s desire to be connected while recognizing the risks of driver distraction. Smartphone Mirroring technology, such as Apple CarPlay, Android Auto, and MirrorLink, answers this challenge.
It has been a busy summer here at J.D. Power. In the past two months, we've released two of our industry-benchmark automotive studies: our flagship Initial Quality Study (IQS) in June, followed in July by our APEAL Study, which measures owner satisfaction with the performance and design of their new vehicles after 90 days.
Do you know what it'll take to survive 2015? Within a fun infographic format, we’ve outlined the top 10 things currently happening in the automotive industry that automotive retailers need to know in order to succeed at identifying dealership marketing opportunities and, ultimately, selling new-vehicles and used car inventory.