My husband and I are constantly on the go. Traveling on weekends, commuting to work, and running around every day accumulates over 400 miles between our two vehicles each week. We spend a good portion of our days in the car—and a lot of money on gas.
MEXICO CITY: 19 Oct. 2018 — Respect my time. That overarching message comes across often when owners bring their vehicles to be serviced at a dealership, according to the J.D. Power 2018 Mexico Customer Service Index (CSI) Study.SM When dealers give customers an appointment on a desired day, have vehicles ready when promised and greet customers promptly, satisfaction is generally higher.
COSTA MESA, Calif.: 18 Oct. 2018 — Expanding its industry-leading customer experience solutions, J.D. Power today announced a unique global alliance with ClickFox that combines J.D. Power’s world-leading consumer research, data analytics and customer experience advisory capabilities with ClickFox’s industry-leading customer journey analytics platform which analyzes billions of cross-channel journey interactions at the world’s largest financial services, energy, retail, healthcare and insurance companies.
SINGAPORE: 17 Oct. 2018 — An increasing number of vehicle buyers are relying on online sources, such as manufacturers’/ third-party websites and dealers’ social media pages, in order to gather information on vehicle specifications and dealership offers, according to the J.D. Power 2018 Malaysia Sales Satisfaction Index (Mass Market) Study,SM released today.
SYDNEY: 16 Oct. 2018 — Luxury automotive service dealers in Australia continue to deliver a high standard of customer service, with the overall average satisfaction score for luxury brands still higher than that for mass market brands, according to the J.D. Power 2018 Australia Customer Service Index (Luxury) Study,SM released today.
COSTA MESA and REDWOOD CITY, Calif.: 16 Oct. 2018 — Continuing to build the industry’s leading-edge, most comprehensive customer experience solution, J.D. Power has taken another step in building a digital ecosystem that will enable brands to more effectively understand the elements of customer satisfaction, this time through an alliance with Reputation.com.
J.D. Power CEO Dave Habiger awarded “Jimmy Kimmel Live!” with a J.D. Power Award for “Most Reliable Midsize Late Night Talk Show With The Same Host for 15 Plus Consecutive Years,” making it the first television show in history to be awarded the coveted J.D. Power Stamp of Reliability.
Watch J.D. Power CEO, Dave Habiger present Kimmel with the award.