We believe that improving your customer experience is truly a joint effort, and we plan to be by your side throughout the process. We invite you to stay connected with us through our study highlights via social media, and in person at our roundtables and conferences. Together, we are driving results for the future.
2019 Japan Heavy & Light-Duty Truck Ownership Satisfaction Studie...
Hino Ranks Highest in Both Heavy-Duty and Light-Duty Segments
2019 Japan Tech Experience Index (TXI) Study
Security Risk of Vehicle Systems due to Connectivity is of Increasing Concern
2019 Japan Navigation Systems Customer Satisfaction Index Study - Aft...
Alpine Ranks Highest among Aftermarket Navigation Systems for Eighth Consecutive Year
2019 Japan Navigation Systems Customer Satisfaction Index Study - OEM...
Lexus and Toyota Again Rank Highest in Their Respective Segments
2019 Japan Automotive Performance, Execution and Layout (APEAL) Study...
Lexus Ranks Highest Overall; Volkswagen is Highest-Ranked Mass Market Brand
2019 Japan Customer Service Index (CSI) Study
Lexus Ranks Highest in Luxury Segment for 13th Consecutive Year; MINI Ranks Highest in Mass Market Segment
J.D. Power 2019 Japan Initial Quality Study(IQS)
User Friendliness of Safety Features Has Large Impact on Quality and Reliability Ratings of New Vehicles
2019 Japan Sales Satisfaction Index (SSI) Study
Presenting Customers with Best Purchase Options During Vehicle Sales Process Increases Satisfaction
J.D. Power 2019 Japan Heavy- & Light- Duty Truck Ownership Satisf...
J.D. Power 2019 Japan Heavy- & Light- Duty Truck Ownership Satisfaction Study
J.D. Power 2018 Japan Navigation Systems Customer Satisfaction Index ...
J.D. Power 2018 Japan Navigation Systems Customer Satisfaction Index Study- Aftermarket -