Industry Experts

John Hazen


Andrew Heath, Ph.D.

Andrew Heath

Andrew Heath is Senior Director, Utilities Practice at J.D. Power. He is responsible for the company’s water, natural gas, electric and airport customer satisfaction studies in the United States and Canada, as well as the company’s Utility Website Experience Study.


Thomas King


Jeff Conklin

Jeff ConklinJeff Conklin is the Vice President of Utility; Technology, Media, & Telecommunications; and Travel & Hospitality practices at J.D. Power.


Dave Sargent

Dave SargentDave Sargent is Vice President, Global Automotive at J.D. Power.


Chris Sutton


Media & Marketing

Automotive Media & Marketing

For automotive marketers, it is critical to understand your market—both current and future—inside and out. This includes understanding the factors that drive awareness and interest in particular models, as well as in your brand. With more than 45 years of industry experience, we answer the important questions to help you understand your customers, market trends, and current and future market drivers, which may help to advance your business and, ultimately, positively impact your bottom line.



Discover how we help property and casualty, health, and life insurance providers meet the needs of today's marketplace with actionable, relevant industry solutions by understanding customers’ purchase, claims, and renewal decisions.

Power an Advanced Customer Experience

Deliver a customer experience that outpaces the competition and delivers positive financial results. Learn More >


Financial Services

J.D. Power is the Voice of Experience for the financial services industry bringing together customer insights garnered from Voice of the Customer market research, a wealth of industry expertise, and a reputation as one of the world’s most trusted and recognized brands in consumer ratings. J.D. Power VoX provides actionable market intelligence to the automotive finance, banking, credit card, wealth management, and mortgage services industries helping companies to leverage voice of the customer and transaction data to drive measurable results.



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