Press Releases

Read relevant and trending J.D. Power industry press releases.

J.D. Power 2016 U.S. Automotive Performance, Execution and Layout (APEAL) Study

DETROIT: 27 July 2016 — Popular driver-assist technologies help make vehicles considerably more appealing to their owners, according to the J.D. Power 2016 U.S. Automotive Performance, Execution and Layout (APEAL) Study,SM released today.

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J.D. Power 2018 年马来西亚大众市场销售满意度研究

新加坡:17 Oct. 2018 —  根据今日公布的2018年J.D. Power 马来西亚大众市场销售满意度研究SM (SSI),越来越多购车人士依赖线上资源,例如汽车商/第三方网站和经销商的社交媒体专页来搜索汽车规格资料及促销的讯息。 

研究发现, 59% 的购车人士主要通过网上资料来了解车价、汽车配置及规格。他们在看车前更有可能去联系汽车经销商来核实网上所收集的资料,反之那些没有上网搜索资料的购车人士较少这么做(78% 比 59%)。此外,会上网查资料的购车人士还会比较不同经销商提供的价格,比那些没有上网查资料的人高出一倍多。(57% 比26%)。 

J.D. Power马来西亚地区经理 Muhammad Asyraf Bin Mustafar 说:“越来越多马来西亚的购车人士尤其是年轻顾客很关注拥车成本,他们会上网搜索资料,以找出最佳的优惠方案。那些能推出具有竞争价格车款的汽车厂商会吸引更多顾客的目光,比如说更灵活的贷款条件、更省油、客制化的保修配套及更高的剩余价值。同样的,汽车商推出的产品必须满足顾客的购车需求。“  

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J.D. Power and ClickFox Create Alliance

COSTA MESA, Calif.: 18 Oct. 2018 — Expanding its industry-leading customer experience solutions, J.D. Power today announced a unique global alliance with ClickFox that combines J.D. Power’s world-leading consumer research, data analytics and customer experience advisory capabilities with ClickFox’s industry-leading customer journey analytics platform which analyzes billions of cross-channel journey interactions at the world’s largest financial services, energy, retail, healthcare and insurance companies.

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Kaji Selidik Indeks Kepuasan Jualan Malaysia (Pasaran Massa) J.D. Power 2018

SINGAPURA: 17 Okt. 2018 — Peningkatan bilangan pembeli kenderaan yang bergantung kepada sumber-sumber atas talian, seperti laman web pengeluar kenderaan/pihak ketiga dan halaman media sosial pengedar kenderaan, untuk mendapatkan maklumat mengenai spesifikasi kenderaan dan tawaran-tawaran pengedar, menurut Kaji Selidik Indeks Kepuasan Jualan Malaysia (Pasaran Massa) J.D. Power 2018SM yang diterbitkan hari ini.   

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2018 Malaysia Sales Satisfaction Index (SSI) Study

SINGAPORE: 17 Oct. 2018 — An increasing number of vehicle buyers are relying on online sources, such as manufacturers’/ third-party websites and dealers’ social media pages, in order to gather information on vehicle specifications and dealership offers, according to the J.D. Power 2018 Malaysia Sales Satisfaction Index (Mass Market) Study,SM released today.  

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2018 Malaysia Sales Satisfaction Index (SSI) Study

SINGAPORE: 17 Oct. 2018 — An increasing number of vehicle buyers are relying on online sources, such as manufacturers’/ third-party websites and dealers’ social media pages, in order to gather information on vehicle specifications and dealership offers, according to the J.D. Power 2018 Malaysia Sales Satisfaction Index (Mass Market) Study,SM released today.  

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2018 Australia Customer Service Index (Luxury) Study

SYDNEY: 16 Oct. 2018 — Luxury automotive service dealers in Australia continue to deliver a high standard of customer service, with the overall average satisfaction score for luxury brands still higher than that for mass market brands, according to the J.D. Power 2018 Australia Customer Service Index (Luxury) Study,SM released today.

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2018 Australia Customer Service Index (Luxury) Study

SYDNEY: 16 Oct. 2018 — Luxury automotive service dealers in Australia continue to deliver a high standard of customer service, with the overall average satisfaction score for luxury brands still higher than that for mass market brands, according to the J.D. Power 2018 Australia Customer Service Index (Luxury) Study,SM released today.

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J.D. パワー 2018年法人向けネットワークサービス顧客満足度調査


J.D. パワー ジャパンは、2018年法人向けネットワークサービス顧客満足度調査SMの結果を発表した。

 

各セグメントにおける総合満足度ランキングは下記の通り。

<大企業市場(従業員1,000名以上企業市場)>

■第1位:ソフトバンク(611ポイント)

2年連続での総合満足度第1位となった。「コスト」ファクターでランキング対象となった5社中最高評価を得た。また「営業・導入対応」ファクターでも高い評価を得ている。

■第2位:NTTコミュニケーションズ(605ポイント) 

■第3位:KDDI(602ポイント)

 

<SMB企業市場(従業員50名以上1,000名未満企業市場)>

■第1位:中部テレコミュニケーション(712ポイント)

13年連続での総合満足度第1位となった。「サービス内容/品質」「営業・導入対応」「コスト」の3つのファクターで、ランキング対象となった11社中最高評価を得た。

尚、13年連続での総合満足度第1位という結果は、J.D. パワーの日本国内での顧客満足度調査における最多連続記録である。

■第2位:QTnet(634ポイント) 

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J.D. Power and Reputation.com Create Alliance

COSTA MESA and REDWOOD CITY, Calif.: 16 Oct. 2018 — Continuing to build the industry’s leading-edge, most comprehensive customer experience solution, J.D. Power has taken another step in building a digital ecosystem that will enable brands to more effectively understand the elements of customer satisfaction, this time through an alliance with Reputation.com.

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