Press Releases

Read relevant and trending J.D. Power industry press releases.

2018 Australia Customer Service Index (Luxury) Study

SYDNEY: 16 Oct. 2018 — Luxury automotive service dealers in Australia continue to deliver a high standard of customer service, with the overall average satisfaction score for luxury brands still higher than that for mass market brands, according to the J.D. Power 2018 Australia Customer Service Index (Luxury) Study,SM released today.

English

J.D. パワー 2018年法人向けネットワークサービス顧客満足度調査


J.D. パワー ジャパンは、2018年法人向けネットワークサービス顧客満足度調査SMの結果を発表した。

 

各セグメントにおける総合満足度ランキングは下記の通り。

<大企業市場(従業員1,000名以上企業市場)>

■第1位:ソフトバンク(611ポイント)

2年連続での総合満足度第1位となった。「コスト」ファクターでランキング対象となった5社中最高評価を得た。また「営業・導入対応」ファクターでも高い評価を得ている。

■第2位:NTTコミュニケーションズ(605ポイント) 

■第3位:KDDI(602ポイント)

 

<SMB企業市場(従業員50名以上1,000名未満企業市場)>

■第1位:中部テレコミュニケーション(712ポイント)

13年連続での総合満足度第1位となった。「サービス内容/品質」「営業・導入対応」「コスト」の3つのファクターで、ランキング対象となった11社中最高評価を得た。

尚、13年連続での総合満足度第1位という結果は、J.D. パワーの日本国内での顧客満足度調査における最多連続記録である。

■第2位:QTnet(634ポイント) 

Japanese

J.D. Power and Reputation.com Create Alliance

COSTA MESA and REDWOOD CITY, Calif.: 16 Oct. 2018 — Continuing to build the industry’s leading-edge, most comprehensive customer experience solution, J.D. Power has taken another step in building a digital ecosystem that will enable brands to more effectively understand the elements of customer satisfaction, this time through an alliance with Reputation.com.

English

2018 India Tractor Product Performance Index (PPI) Study

SINGAPORE: 7 Aug. 2018 — Tractor performance satisfaction is 20 points lower (on a 1,000-point scale) among owners younger than 35 years of age, compared with those who are older than 35 years, according to the J.D. Power 2018 India Tractor Product Performance Index (PPI) Study,SM released today. Additionally, owners younger than 35 years of age are less likely to recommend their tractor brand to a colleague or friend than are their older counterparts.

English

2018 U.S. Business Wireless Satisfaction Study

COSTA MESA, Calif.: 11 Oct. 2018 — Business wireless customers with an assigned representative for customer assistance have vastly higher satisfaction than those who must call a general help line, according to the J.D. Power 2018 U.S. Business Wireless Satisfaction Study.SM

All three segments in the study show increases in overall customer satisfaction, with the segment of large enterprise companies having the highest overall satisfaction with a score of 838 (on a 1,000-point scale), up from 813 in 2017.

English

J.D. Power 2018 India Tractor Tyre Satisfaction Index (TTSI) Study

SINGAPORE: 8 Oct. 2018 — Problems with tyres significantly impact overall satisfaction with tractor performance, with uneven tyre wear cited as the most frequently reported problem, according to the inaugural J.D. Power 2018 India Tractor Tyre Satisfaction Index (TTSI) Study,SM released today. Overall satisfaction with tractor tyres plunges by 114 points (on a 1,000-point scale) when owners experience any problems with the tyres, compared to when no tyre problems are experienced (738 vs. 852, respectively). 

English

J.D. Power 2018 India Tractor Tyre Satisfaction Index (TTSI) Study

SINGAPORE: 8 Oct. 2018 — Problems with tyres significantly impact overall satisfaction with tractor performance, with uneven tyre wear cited as the most frequently reported problem, according to the inaugural J.D. Power 2018 India Tractor Tyre Satisfaction Index (TTSI) Study,SM released today. Overall satisfaction with tractor tyres plunges by 114 points (on a 1,000-point scale) when owners experience any problems with the tyres, compared to when no tyre problems are experienced (738 vs. 852, respectively). 

English

J.D. パワー 2018年 日本ナビゲーションシステム顧客満足度調査<自動車メーカー純正ナビカテゴリー>


J.D. パワー ジャパンは、2018年日本ナビゲーションシステム顧客満足度調査SM<自動車メーカー純正ナビカテゴリー>(Japan Navigation Systems Customer Satisfaction Index StudySM– OEM -)の結果を発表した。

  

◆顧客の関心を喚起するコネクト機能・サービスの開発が重要に◆

テレマティクスサービスやスマートフォン連携機能といったコネクト機能を備えたナビが年々増えている。

今年の調査結果では、テレマティクスサービスやスマートフォン連携機能の利用が顧客満足を高めることがわかった。業界平均の総合CSIの574ポイントに対して、テレマティクスサービスやスマートフォン連携機能利用者の総合CSIは+38もポイント上回る612ポイントだった。今後この分野への注力が顧客満足度向上へのカギとなるといえよう。

Japanese

2018 Japan Navigation Systems Customer Satisfaction Index Study-OEM-


Manufacturer Focus on Content Creation and Improved Voice Operation in Vehicle Navigation Systems Key to Increased Use of Connectivity Functions, J.D. Power Finds

TOKYO: 5 Oct. 2018 — Improvement in performance and operability of navigation system voice operation is key to customer satisfaction, according to the J.D. Power 2018 Japan Navigation Systems Customer Satisfaction Index StudySM—OEM, released today. 

English

2018 Japan Navigation Systems Customer Satisfaction Index Study -OEM-


Manufacturer Focus on Content Creation and Improved Voice Operation in Vehicle Navigation Systems Key to Increased Use of Connectivity Functions, J.D. Power Finds

TOKYO: 5 Oct. 2018 — Improvement in performance and operability of navigation system voice operation is key to customer satisfaction, according to the J.D. Power 2018 Japan Navigation Systems Customer Satisfaction Index StudySM—OEM, released today.

English

Pages

Subscribe to RSS - Press Releases