Press Releases

Read relevant and trending J.D. Power industry press releases.

2018 China New-Vehicle Tire Satisfaction Index (NV-TSI) Study

Shanghai: 23 Aug. 2018 –New-vehicle owners in China are becoming more knowledgeable about tires, thus also become more demanding. The number of owners who claim to know the features of their tires has notably increased from last year, according to the J.D. Power 2018 China New-Vehicle Tire Satisfaction Index (NV-TSI) Study, released today.

The year’s study shows that 4% of new-vehicle owners say they know “very well” about tire series parameters and 23% say they know them “somewhat,” compared with 2% and 15%, respectively, in 2017.

English

2018 Resale Value Awards

COSTA MESA, Calif.: 22 Aug. 2018 — J.D. Power continues to turn robust insights into easily digestible information for consumers. The 2018 J.D. Power Resale Value Awards were presented to automotive manufacturers, recognizing the best resale value across 24 model-level vehicle segments.

English

2018 Windows and Patio Doors Satisfaction Study

COSTA MESA, Calif.: 22 Aug. 2018 — Customers who feel their homes are more secure and are informed of additional features of new windows and patio doors at the point of sale are most satisfied, according to the J.D. Power 2018 Windows and Patio Doors Satisfaction Study.SM

English

2018 U.S. Wireless Purchase Experience Full-Service & Non-Contract Performance Studies—Vol 2

COSTA MESA, Calif.: 16 Aug. 2018 — In a maturing wireless market, customer satisfaction is being challenged by the growth of non-carrier online and in-store purchase options, according to the J.D. Power 2018 U.S. Wireless Purchase Experience Full-Service Performance StudySM—Volume 2 and the J.D. Power 2018 U.S. Wireless Purchase Experience Non-Contract Performance StudySM—Volume 2.

English

J.D. パワー 2018年日本自動車セールス満足度調査(SSI)


J.D. パワー ジャパンは、今年で17回目の実施となる、2018年日本自動車セールス満足度SMSales Satisfaction Index、略称SSI)調査の結果を発表した。

購入時満足度は全体的に向上、「セールス担当者」で高評価

 

Japanese

2018 Japan Initial Quality Study (IQS)

TOKYO:  22 Aug. 2018 — Problems improve year over year in all categories except ACEN, according to the J.D. Power 2018 Japan Initial Quality StudySM (IQS), released today. 

 

J.D. Power initial quality studies are conducted globally and serve as the industry benchmark for new-vehicle quality. In Japan, overall initial quality averages 67 problems per 100 vehicles (PP100) in 2018, compared with 76 PP100 in 2017 and 75 PP100 in 2016, indicating a significant improvement.

 

English

J.D. パワー 2018年日本自動車初期品質調査 (IQS)


J.D. パワー ジャパンは、2018年日本自動車初期品質調査SM(Initial Quality Study、略称IQS)の結果を発表した。

本調査では、新車購入後2~9ヶ月経過したユーザーを対象に8分野*1233項目でユーザーの不具合経験を聴取している。すべての不具合項目は車100台当たりの不具合指摘件数(Problems Per 100 vehicles = PP100)として集計され、数値が低いほど品質が高いことを示す。

 

*1「外装」「走行性能」「装備品/コントロール/ディスプレイ」「オーディオ/コミュニケーション/エンターテインメント/ナビゲーション(ACEN)」「シート」「空調」「内装」「エンジン/トランスミッション」の8分野

 

◆ ACENを除く全ての分野で不具合指摘が減少◆

 

Japanese

2018 Canadian Full Service Investor Satisfaction Study

TORONTO: 16 Aug. 2018 — Although the new reporting and disclosure rules requiring wealth management firms to share new information about fees and portfolio performance (CRM2) have now been in full effect for more than a year, 79% of investors in Canada are still unaware of CRM2. Furthermore, according to the J.D. Power 2018 Canadian Full Service Investor Satisfaction Study,SM even among those relatively few investors who are aware of the initiative, slightly fewer than half (49%) have actually noticed the associated changes in the reporting.

English

2018 Canadian Full Service Investor Satisfaction Study

TORONTO: 16 Aug. 2018 — Although the new reporting and disclosure rules requiring wealth management firms to share new information about fees and portfolio performance (CRM2) have now been in full effect for more than a year, 79% of investors in Canada are still unaware of CRM2. Furthermore, according to the J.D. Power 2018 Canadian Full Service Investor Satisfaction Study,SM even among those relatively few investors who are aware of the initiative, slightly fewer than half (49%) have actually noticed the associated changes in the reporting.

English

Jun Su to Join J.D. Power as New China President

English

Pages

Subscribe to RSS - Press Releases