Press Releases

Read relevant and trending J.D. Power industry press releases.

2018 U.S. Automotive Performance, Execution and Layout (APEAL) Study

DETROIT: 25 July 2018 — Given the significant cost of owning a new vehicle, delighting customers is challenging for auto manufacturers. That challenge is being met, as evidenced by a 10-point increase in overall satisfaction from 2017, according to the J.D. Power 2018 U.S. Automotive Performance, Execution and Layout (APEAL) Study.SM

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Senior Living Community Certification Announcement

COSTA MESA, Calif.: 24 July 2018 — Building on the trust consumers and brands have put in J.D. Power studies for decades, the marketing data and analytics company announced it is launching the J.D. Power Senior Living Community Certification ProgramSM this month to recognize communities that provide an exceptional customer service experience.

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2018 North America Hotel Guest Satisfaction Index (NAGSI) Study

COSTA MESA, Calif.: 24 July 2018 — It’s a good time to be a hotel guest. Across the board, hotels are making their customers happier than ever, according to the J.D. Power 2018 North America Hotel Guest Satisfaction Index (NAGSI) Study.SM Driven by increased approval of guest rooms and hotel facilities, overall satisfaction for the industry increases 8 points to 825 (on a 1,000-point scale).

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2018 Kitchen & Laundry Appliance Satisfaction Study

COSTA MESA, Calif.: 25 July 2018 — Across 11 categories of kitchen and laundry appliances, six different brands enjoy being highest-ranked, which is a testament to the competitive environment found in the J.D. Power 2018 Kitchen Appliance Satisfaction StudySM and the J.D. Power 2018 Laundry Appliance Satisfaction Study.SM

According to the Home Improvement Research Institute (HIRI), the consumer market for major household appliances is expected to reach $23.5 billion in 2018 and $27.0 billion by 2022.

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2018 U.S. Wireless Network Quality Study Vol. 2

COSTA MESA, Calif.: 19 July 2018 — Overall network quality has improved year over year, reflecting reduced problems in call quality, data quality and texting, according to the J.D. Power 2018 U.S. Wireless Network Quality StudySM—Vol. 2.

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2018 Germany Vehicle Dependability Study (VDS)

MUNICH: 17 July 2018 — Despite identifying more problems with their premium vehicles during the first three years of ownership than owners of volume vehicles, premium vehicle owners in Germany are more likely to repurchase the same brand of vehicle, according to the J.D. Power 2018 Germany Vehicle Dependability StudySM (VDS).

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2018 U.S. Business Wireline Study

COSTA MESA, Calif.: 12 July 2018 — Overall satisfaction remains high among business wireline users when helpful information is funneled through consistent communications, according to the J.D. Power 2018 U.S. Business Wireline Satisfaction Study.SM All three segments in the study show increases in overall customer satisfaction, with the segment of large enterprise companies having the highest overall satisfaction with a score of 824 (on a 1,000-point scale).

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2018 UK Vehicle Dependability Study

LONDON: 11 July 2018 — Emerging and new technologies in premium vehicles are resulting in more owner-reported problems than in volume brand vehicles, according to the J.D. Power 2018 UK Vehicle Dependability Study,SM released today.

Following are some key findings of the 2018 study:

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J.D. パワー 2018年自動車保険契約者満足度調査


株式会社J.D.パワー ジャパンは、2018年自動車保険契約者満足度調査の結果を発表した。

各調査の総合満足度ランキングは次の通りとなった。

<代理店系保険会社部門>

第1位:楽天損保(旧 朝日火災)657ポイント

「契約内容/契約手続き」「価格」「保険証券」「顧客対応(代理店)」の4ファクターで最高評価

第2位:AIG損保 656ポイント

第3位:東京海上日動 644ポイント

<ダイレクト系保険会社部門>

第1位:ソニー損保 681ポイント

「契約内容/契約手続き」「顧客対応」「事故対応/保険金支払」の3ファクターで最高評価

第2位:セゾン自動車火災 673ポイント

第3位:セコム損保 666ポイント

Japanese

J.D. Power and HARMAN Announcement

DETROIT: 23 July 2018 — J.D. Power and HARMAN announced an alliance that will significantly influence the automotive industry’s use of vehicle data to enrich the customer experience, solve problems more effectively and help identify what consumers want from their increasingly automated vehicles.

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