Press Releases

Read relevant and trending J.D. Power industry press releases.

2018 UK Vehicle Dependability Study

LONDON: 11 July 2018 — Emerging and new technologies in premium vehicles are resulting in more owner-reported problems than in volume brand vehicles, according to the J.D. Power 2018 UK Vehicle Dependability Study,SM released today.

Following are some key findings of the 2018 study:

English

J.D. パワー 2018年自動車保険契約者満足度調査


株式会社J.D.パワー ジャパンは、2018年自動車保険契約者満足度調査の結果を発表した。

各調査の総合満足度ランキングは次の通りとなった。

<代理店系保険会社部門>

第1位:楽天損保(旧 朝日火災)657ポイント

「契約内容/契約手続き」「価格」「保険証券」「顧客対応(代理店)」の4ファクターで最高評価

第2位:AIG損保 656ポイント

第3位:東京海上日動 644ポイント

<ダイレクト系保険会社部門>

第1位:ソニー損保 681ポイント

「契約内容/契約手続き」「顧客対応」「事故対応/保険金支払」の3ファクターで最高評価

第2位:セゾン自動車火災 673ポイント

第3位:セコム損保 666ポイント

Japanese

J.D. Power and HARMAN Announcement

DETROIT: 23 July 2018 — J.D. Power and HARMAN announced an alliance that will significantly influence the automotive industry’s use of vehicle data to enrich the customer experience, solve problems more effectively and help identify what consumers want from their increasingly automated vehicles.

English

2018 Electric Utility Residential Customer Satisfaction Study

COSTA MESA, Calif.: 11 July 2018 — Overall customer satisfaction with residential electric utility companies shows a seventh consecutive year-over-year increase, according to the J.D. Power 2018 Electric Utility Residential Customer Satisfaction Study.SM 

English

2018 Manufacturer Website Evaluation Study Cross-Device—Summer

COSTA MESA, Calif.: 19 July 2018 — The J.D. Power 2018 Manufacturer Website Evaluation Study Cross-DeviceSMSummer is a semiannual study that measures the usefulness of automotive manufacturer websites during the process of shopping for a new vehicle by examining four key measures (in order of importance): information/content; appearance; navigation; and speed.

English

2018 Appliance Retailer Satisfaction Study

COSTA MESA, Calif.: 11 July 2018 — Best Buy ranks highest in customer satisfaction among appliance retailers for a second consecutive year in a growing consumer market that is expected to reach $23.5 billion in 2018, according to the J.D. Power 2018 Appliance Retailer Satisfaction Study.SM 

English

J.D. パワー、『Business Insider Japan』とミレニアル世代の意識調査を実施


CS(顧客満足度)に関する調査・コンサルティングの専門機関である株式会社ジェイ・ディー・パワー ジャパン(本社:東京都港区、代表取締役社長:山本浩二、略称:J.D. パワー)および、株式会社メディアジーン(本社:東京都渋谷区、代表取締役CEO:今田素子、略称:メディアジーン)は、ミレニアル世代の意識調査を共同で実施することを発表します。

 

Japanese

2018 China Consumer Auto Financing Sales Satisfaction Study (CFS)

SHANGHAI: 5 July 2018 — Although auto financing is not yet a decisive reason for consumers in China to buy a vehicle, one-third tend not to choose a certain brand because the dealer staff failed to provide clear or sufficient information on finance services, according to the J.D. Power 2018 China Consumer Auto Financing Sales Satisfaction StudySM (CFS).

According to the study, the top three reasons to purchase a vehicle in China include good quality, recommendations by friends or relatives and vehicle performance.

English

2018中国消费者汽车金融销售满意度研究(CFS)

丰田汽车金融(雷克萨斯品牌)和奇瑞徽银汽车金融分别在豪华车细分市场和非豪华车细分市场中排名第一

2018年7月5日,上海 —根据  J.D. Power(君迪)日前发布的 2018中国消费者汽车金融销售满意度研究(CFS),虽然汽车金融不是购买汽车的决定性因素,但约三分之一的受访消费者会由于经销商没有明确提供汽车金融的相关信息而拒绝购买某个品牌。

J.D. Power 今年首次在中国开展消费者汽车金融销售满意度研究,该研究旨在评测消费者对于汽车金融服务机构的满意度。今年的研究显示:汽车金融能帮助增加品牌粘性,30%的消费者会因为金融贷款方案有吸引力而再次购买相同品牌汽车;绝大多数汽车金融消费者(95%)打算再次使用汽车金融来购买下一辆汽车。

Chinese, Simplified

Ian Greenblatt to Lead Technology, Media and Telecom Practice at J.D. Power

Ian Greenblatt

COSTA MESA, Calif.: 10 July 2018 — Ian Greenblatt, an accomplished entertainment technologist, has joined J.D. Power to lead an expanding group of experts in the Technology, Media and Telecommunications practice, it was announced today.

English

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