Press Releases

Read relevant and trending J.D. Power industry press releases.

2018 China Sales Satisfaction Index (SSI) Study

SHANGHAI: 3 July 2018 — Given most vehicle buyers in China tend to purchase cars within their budget, it is important for automotive manufacturers and dealers to recommend the best- performing cars within their budget, according to the J.D. Power 2018 China Sales Satisfaction Index (SSI) Study.SM




2018年7月3日,上海 — 今天发布的J.D. Power(君迪)2018中国汽车销售满意度研究SM(SSI)发现,几乎所有中国购车者只会购买其预算范围内的车辆,因此从一开始就知晓购车者预算并推荐其预算范围内性能最好的车辆,对汽车厂商来说至关重要。


Chinese, Simplified

J.D. パワー 2018年個人資産運用顧客満足度調査

株式会社J.D.パワー ジャパンは、2018年個人資産運用顧客満足度調査の結果を発表した。






J.D. パワー 2018年自動車保険新規加入満足度調査

株式会社J.D.パワー ジャパンは、2018年自動車保険新規加入満足調査の結果を発表した。




第1位:楽天損保(旧 朝日火災)661ポイント


第2位:AIG損保 642ポイント

第3位:東京海上日動 622ポイント



第1位:ソニー損害保険 685ポイント



Germany Customer Service Index (CSI) Study 2018

MÜNCHEN: 27.Juni 2018 — Da junge Fahrzeugbesitzer meist noch keinen Händler haben, dem sie sich verbunden fühlen, verlassen sie sich oft auf Empfehlungen von Familie und Freunden, wie aus der heute veröffentlichten Germany Customer Service Index (CSI) StudySM 2018 hervorgeht. Außerdem sind die Gesamtzufriedenheitswerte, basierend auf einer 1.000-Punkte Skala, zum Vorjahr um acht Punkte gestiegen.


2018 U.S. Financial Advisor Satisfaction Study

COSTA MESA, Calif.: 28 June 2018 — Current estimates suggest that women now control 51% of total U.S. wealth,[1] yet despite the significant attention that fact has received within the industry, women still represent just 16% of all financial advisors.[2] One key to closing this gap is creating more advocates among existing female advisors, who are best positioned to influence other women to enter the industry.


2018 Canada Home Insurance Study

TORONTO: 28 June 2018 — Homeowners in Canada are more satisfied with their insurance providers, although premiums have been on the rise, according to the J.D. Power 2018 Canada Home Insurance Study.SM Overall satisfaction has risen for the third consecutive year, now at 786 (on a 1,000-point scale).


2018 Insurance Digital Experience Study

COSTA MESA, Calif.: 28 June 2018 — Property & casualty (P&C) insurance companies are failing to meet their customers’ expectations when it comes to digital interactions, according to the J.D. Power 2018 Insurance Digital Experience Study.SM


2018 Germany Customer Service Index (CSI) Study

MUNICH: 27 June 2018 — Young vehicle owners are less likely than older owners to have a dealership to which they are loyal for service, so they often rely on recommendations from friends and family, according to the J.D. Power 2018 Germany Customer Service Index (CSI) Study.SM  Additionally, overall satisfaction scores, which are based on a 1,000-point scale, improve 8 points from 2017.


2018 U.S. Direct Banking Satisfaction Study

COSTA MESA, Calif.: 28 June 2018 — Direct banks continue to outperform traditional retail banks in overall customer satisfaction, but these branchless institutions are showing some signs of vulnerability. According to the J.D. Power 2018 U.S. Direct Banking Satisfaction Study,SM direct banks have lost ground to traditional retail banks in terms of customer understanding and mobile experience.



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