Press Releases

Read relevant and trending J.D. Power industry press releases.

2013 U.S. Wireless Full-Service Purchase Experience Study—Volume 1 and the 2013 U.S. Wireless Non-Contract Purchase Experience Study—Volume 1

WESTLAKE VILLAGE, Calif: 21 February 2013 Satisfaction with their purchase experience is higher among wireless customers who own a 4G-enabled device than among those who own a less technologically advanced device, according to the J.D. Power and Associates 2013 U.S. Wireless Full-Service Purchase Experience StudySMVolume 1 and the 2013 U.S. Wireless Non-Contract Purchase Experience StudySMVolume 1, both released today.

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2013年米国自動車耐久品質調査(VDS)

米国カリフォルニア州ウェストレイク・ビレッジ: 2013年2月13日-購入後3年経過した自動車の長期的な耐久性は年々向上していることが、 J.D. パワー・アンド・アソシエイツ2013年米国自動車耐久品質調査(Vehicle Dependability Study、略称VDS)によって明らかになった。

今年で24回目となる本調査は、新車購入後3年が経過した時点で直近1年間に経験した車の不具合について調べるものである。VDSスコアは100台当たりの不具合指摘件数によって算出され、スコアが低いほど耐久品質が高いと判断する(単位はPP100: Problem per 100 vehicles)。

2010年式車が新型車またはモデルチェンジ車の場合の2013年における自動車耐久品質の不具合指摘件数は、平均で116PP100であり、2009年式車からモデルチェンジを行っていない従来モデルでは133PP100だった。新型車またはモデルチェンジ車の不具合指摘件数が従来モデルより少なかったのは、2009年の当調査の設計変更以来、今回が初めてである。尚、内装や外装などのマイナーチェンジを行った2010年式車の不具合指摘件数は平均で111PP100だった。

Japanese

2013 Social Media Benchmark Study

WESTLAKE VILLAGE, Calif.: 14 February 2013 Businesses can no longer adopt a trial-and-error approach to social media as all-new research finds a link between social media and business met

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2013 Electric Utility Business Customer Satisfaction Study

WESTLAKE VILLAGE, Calif.: 13 February 2013 Business customer satisfaction with electric utility communications increases, while overall satisfaction declines, according to the J.D. Power and Associates 2013 Electric Utility Business Customer Satisfaction StudySM released today.

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2013 U.S. Vehicle Dependability Study (VDS)

>> View the 2013 Vehicle Dependability Study Results

WESTLAKE VILLAGE, Calif.: 13 February 2013 – The long-term dependability of three-year-old models has improved year-over-year, according to the J.D. Power and Associates 2013 U.S. Vehicle Dependability StudySM (VDS) released today.

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2013 U.S. Wireless Customer Care Full-Service Performance Study—Volume 1 and the 2013 U.S. Wireless Customer Care Non-Contract Performance Study—Volume 1

WESTLAKE VILLAGE, Calif.: 7 February 2013 Satisfaction with a carrier's customer care service is higher among wireless customers subscribing to data-sharing service plans1 than it is among those subscribing to more traditional service and data plans, according to the J.D. Power and Associates 2013 U.S. Wireless Customer Care Full-Service Performance StudySMVolume 1 and the 2013 U.S. Wireless Customer Care Non-Contract Performance StudySMVolume 1, both released today.

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2013 Manufacturer Website Evaluation Study (MWES)—Wave 1

WESTLAKE VILLAGE, Calif.: 28 January 2013 New-vehicle shoppers are more likely to test drive a vehicle following a satisfying experience on an automotive manufacturer's website on either a desktop or tablet, according to the J.D. Power and Associates 2013 Manufacturer Website Evaluation StudySM (MWES)Wave 1 released today.

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January 2013 Automotive Retail Forecast

WESTLAKE VILLAGE, Calif.: 25 January 2013 — The January new-vehicle selling rate is off to a strong start in 2013, with the highest retail selling rate in January in five years, according to a monthly sales forecast developed by the Power Information Network® (PIN) from J.D. Power and LMC Automotive.

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2013 U.S. Auto Claims Satisfaction Study—Wave 1

WESTLAKE VILLAGE, Calif.: 24 January 2013 As repairable and total loss claims are being paid faster, overall claimant satisfaction with the auto insurance claims process increases in the fourth quarter of 2012, compared with the fourth quarter of 2011, according to the J.D. Power and Associates 2013 U.S. Auto Claims Satisfaction StudySMWave 1 released today.

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Merrill Edge Advisory and Investment Centers—Certified Call Center Program

WESTLAKE VILLAGE, Calif.: 22 January 2013 Merrill Edge Advisory and Investment Centers have been recognized for call center operation customer satisfaction excellence under the J.D. Power and Associates Certified Call Center ProgramSM. The Certified Call Center Program distinction acknowledges a strong commitment by Merrill Edge's service call center operations to provide "An Outstanding Customer Service Experience."

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