Press Releases

Read relevant and trending J.D. Power industry press releases.

2012 U.S. Navigation Usage and Satisfaction Study

WESTLAKE VILLAGE, Calif.: 11 January 2013 — Despite many new-vehicle owners saying their factory-installed navigation system is better than their previous system, navigation system satisfaction has declined from 2011, as owners are frustrated by the complexity of menu systems, voice control commands and inputting destinations, according to the J.D. Power and Associates 2012 U.S. Navigation Usage and Satisfaction StudySM released today.
 

English

Boston Scientific—2012 Call Center Certification

WESTLAKE VILLAGE, Calif.: 8 January 2013 — Boston Scientific has been recognized for call center operation customer satisfaction excellence under the J.D. Power and Associates Call Center Certification ProgramSM. The Call Center Certification Program distinction acknowledges a strong commitment by Boston Scientific's service call center operations to provide "An Outstanding Customer Service Experience."

English

J.D. Power and Associates to Host Workshop on Digital Lifestyle Research At the 2013 Consumer Electronics Show

WESTLAKE VILLAGE, Calif.: 7 January 2013 — J.D. Power and Associates will host its inaugural Smart Homes & Digital Consumers Workshop at the 2013 Consumer Electronics Show on January 9 at the Las Vegas Convention Center in Las Vegas, NV. This free, half-day workshop will focus on digital innovation, smart homes and evolving consumer technologies.

English

J.D. パワー 2012年日本ホテル宿泊客満足度調査 アワード贈呈式を実施

CS(顧客満足度)に関する調査・コンサルティングの国際的な専門機関である株式会社J.D. パワー アジア・パシフィック(本社:東京都港区、略称:J.D. パワー)は、2012年11月27日(火)に、今年で7回目の実施となる「2012年日本ホテル宿泊客満足度調査」の調査結果を発表するとともに、本調査の1位受賞ホテルへのアワード贈呈式を開催いたしました。

贈呈式では、各部門で受賞したホテル各社に対して、J.D. パワーの代表取締役副社長鈴木郁よりトロフィーが贈呈されました。その後、各受賞ホテルより、お客様の満足を向上させるための取り組みに関する講演が行われました。

1泊35,000円以上部門>第1位受賞ホテル ザ・リッツ・カールトン
ザ・リッツ・カールトン東京 総支配人 アイヴァン・ディーチー氏、
ザ・リッツ・カールトン大阪 総支配人 オリオル・モンタル氏

Japanese

2012年中国车辆可靠性研究(VDS)

2012年12月21日,上海 – 根据J.D. Power亚太公司今天发布的2012年中国车辆可靠性研究SM(VDS)报告显示,中国自主品牌连续第二年在长期可靠性方面取得显著进步,并进一步缩小与国际品牌的差距。

今年是J.D. Power亚太公司在中国开展车辆可靠性研究的第三个年头。这项研究衡量车主在25-36个月拥车期内遇到的问题<sup1< sup=""> ,包括了8个问题类别(发动机/变速系统、车身外观、驾车经历、配置/操控制/仪表板、音响/娱乐设备/导航系统、座椅、空调系统和车身内装)的202个问题症状。总体可靠性由每百辆车出现的问题数(PP100)来衡量,分数越低表明质量越高。

2012年,中国总体车辆可靠性的平均分数为196个PP100,也就是每百台车出现196个问题,与2011年相比减少了32个PP100。行业的进步主要归功于“发动机/变速系统”和“驾车经历”两个类别的质量提升;其问题发生率与2011年相比分别平均减少了9个PP100和8个PP100。

Chinese, Simplified

2012 India Automotive Performance, Execution and Layout (APEAL) Study

SINGAPORE: 21 December 2012 — New-vehicle satisfaction is increasingly being driven by the vehicle interior, according to the J.D. Power Asia Pacific 2012 India Automotive Performance, Execution and Layout (APEAL) StudySM released today.

English

2012 Thailand APEAL Study

BANGKOK: 21 December 2012 — As many new models have been launched this year in Thailand, overall new-vehicle appeal has improved considerably from 2011, according to the J.D. Power Asia Pacific 2012 Thailand Automotive Performance, Execution and Layout (APEAL) StudySM released today.

English

2012 China Vehicle Dependability Study (VDS)

SHANGHAI: 21 December 2012 — Chinese nameplates show significant improvements in long-term durability for a second consecutive year and continue to narrow the gap with international brands, according to the J.D. Power Asia Pacific 2012 China Vehicle Dependability StudySM (VDS) released today. 

English

December 2012 - Monthly Automotive Forecast

WESTLAKE VILLAGE, Calif.: 20 December 2012 — December's new-vehicle retail selling rate remains robust near the close of 2012, with potential buyers unfazed by the current level of economic uncertainty generated by the fiscal cliff negotiations in Washington, D.C., according to a monthly sales forecast developed by J.D. Power and Associates' Power Information Network® (PIN) and LMC Automotive.

English

2012 Call Center Certification--KARL STORZ

WESTLAKE VILLAGE, Calif.: 13 December 2012 — KARL STORZ Endoscopy-America, Inc. has been recognized for call center operation customer satisfaction excellence under the J.D. Power and Associates Call Center Certification ProgramSM. The Call Center Certification Program distinction acknowledges a strong commitment by KARL STORZ's service call center operations to provide "An Outstanding Customer Service Experience."

English

Pages

Subscribe to RSS - Press Releases