Press Releases

Read relevant and trending J.D. Power industry press releases.

Call Center Certification--Freeman

WESTLAKE VILLAGE, Calif.: 13 December 2012 — Freeman has been recognized for call center operation customer satisfaction excellence under the J.D. Power and Associates Call Center Certification ProgramSM. The Call Center Certification Program distinction acknowledges a strong commitment by Freeman's service call center operations to provide "An Outstanding Customer Service Experience."

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2012 Consumer Financing Satisfaction Study

WESTLAKE VILLAGE, Calif.: 13 December 2012 — There is a strong relationship between an exceptional vehicle loan or lease servicing experience and customer intent to use the same finance provider again, according to the J.D. Power and Associates 2012 Consumer Financing Satisfaction StudySM released today.

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2012 Online Flower Retailer Satisfaction Report

WESTLAKE VILLAGE, Calif.: 11 December 2012 — Consumers most often select an online flower retailer based on their past experience with the brand, which is closely followed by price, according to the J.D. Power and Associates 2012 Online Flower Retailer Satisfaction ReportSM released today. 
The report measures overall satisfaction with online flower retailers among consumers who completed a purchase from an online flower retailer website within the past 12 months.
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2012年日本ホテル宿泊予約ウェブサイト顧客満足度調査

2012年12月6日

CS(顧客満足度)に関する調査・コンサルティングの国際的な専門機関である株式会社J.D. パワー アジア・パシフィック(本社:東京都港区、略称:J.D. パワー、代表取締役社長:アルバート ラパーズ)は、2012年日本ホテル宿泊予約ウェブサイト顧客満足度調査の結果を発表した。

当調査は、国内ホテルの宿泊予約ウェブサイトに関する顧客満足度を測定するもので、今回で5回目の実施となる。J.D. パワーが実施した「2012年日本ホテル宿泊客満足度調査」の調査対象者のうち、宿泊予約ウェブサイトでの宿泊予約を行った者が、当調査の対象者となった。2012年8月にインターネット調査を実施し、10,178人から回答を得た。

顧客満足度の測定にあたっては、3つのファクター(要素)を設定し評価を得ている。3つのファクターは、総合満足度に対する影響度が高い順に、「予約/変更手続き(49%)」、「宿泊に関する情報(27%)」、「サイトの使い勝手(24%)」である(カッコ内は総合満足度に対する影響度)。顧客満足度スコアは、これらの各ファクターに関連する評価項目に対する顧客の評価を基に、算出されている(1,000ポイント満点)。

Japanese

2012 Online Shoe Retailer Satisfaction Report

WESTLAKE VILLAGE, Calif.: 4 December 2012 — While price is a primary stated reason consumers choose an online shoe retailer, analysis of the data reveals that online store services and delivery--which includes ease of placing an order, variety of delivery options and speed of delivery--is the main driver of overall satisfaction, according to the J.D. Power and Associates 2012 Online Shoe Retailer Satisfaction ReportSM released today.
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2012 Indonesia Initial Quality Study (IQS)

SINGAPORE: 3 December 2012 — New-vehicle owners in Indonesia are reporting fewer overall problems, specifically in key quality categories--engine/ transmission and HVAC-- according to the J.D. Power Asia Pacific 2012 Indonesia Initial Quality StudySM (IQS) released today.

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2012 Thailand Initial Quality Study (IQS)

BANGKOK: 3 December 2012 — Overall new-vehicle quality of compact cars in Thailand is lower than that of other vehicle segments, according to the J.D. Power Asia Pacific 2012 Thailand Initial Quality StudySM (IQS) released today.
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2012年中国汽车性能、运行和设计研究(APEAL)

2012年11月30日,上海 – 根据J.D. Power亚太公司今天发布的2012年中国汽车性能、运行和设计研究SM(APEAL)报告显示,自主品牌在汽车魅力指数方面大幅缩小了与国际品牌之间的差距。

J.D. Power亚太公司中国汽车性能、运行和设计研究(即汽车魅力指数研究)已经进入第十个年头。汽车魅力指数研究根据新车车主的评分来评测车主在2-6个月拥车期内对于车辆性能和设计的满意度。研究涉及车辆的10个类别的82个要素,包括车身外观、车身内装、置物和空间、音响/娱乐设备/导航系统、座椅、空调系统、驾驶性能、发动机及变速系统、视野与行车安全以及燃油经济性。

自主品牌魅力指数平均得分为781分,创下了自主品牌的历史新高。自主品牌在音响/娱乐设备/导航系统以及座椅两个大项取得了显著进步,与去年相比提高了11分。驾驶性能以及发动机/变速系统方面也取得了进步,与去年相比分别提高了7分。国际品牌则由于车身外观以及置物和空间满意度下降,魅力指数得分从2011年的847分降至2012年的839分。

2012年中国汽车行业整体魅力指数平均得分为822分(总分为1,000分),与去年相比下降了3分。

Chinese, Simplified

2012 Independent Travel Website Satisfaction Report

WESTLAKE VILLAGE, Calif.: 30 November 2012 — Satisfaction with the price paid on a travel website drives high overall satisfaction among consumers with their overall website experience, according to the J.D. Power and Associates 2012 Independent Travel Website Satisfaction ReportSM released today.

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2012 India Initial Quality Study (IQS)

SINGAPORE: 30 November 2012 -- While the incidence of initial quality problems reported by new-vehicle owners in India is slightly higher in 2012 than in 2011, the incidence of problems related to excessive fuel consumption has significantly declined during the past five years, according to the J.D. Power Asia Pacific 2012 India Initial Quality StudySM (IQS) released today.

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