Press Releases

Read relevant and trending J.D. Power industry press releases.

2012 Online Apparel Retailer Satisfaction Report

WESTLAKE VILLAGE, Calif.: 21 November 2012 — Satisfaction with online apparel retailers is significantly lower among online shoppers between the ages of 18 and 24 than among those 55 years of age and older, according to the J.D. Power and Associates 2012 Online Apparel Retailer Satisfaction ReportSM released today.

English

2012 China Original Equipment Tire Satisfaction Index Study

SHANGHAI: 25 September 2012 — One in five Chinese vehicle owners report damage from puncture as the top problem with their vehicle's original tires, according to the J.D. Power Asia Pacific 2012 China Original Equipment Tire Satisfaction Index StudySM

The China Original Equipment Tire Satisfaction Index Study measures satisfaction among original equipment tire owners during the first 12 to 24 months of ownership. The study measures overall satisfaction across four factors: appearance; durability; traction/handling; and ride.

English

2012年中国原装轮胎消费者满意度

2012年11月21日,上海 – J.D. Power亚太公司2012年中国原装轮胎消费者满意度研究显示,五分之一的中国车主声称轮胎扎伤是原装轮胎的最大问题。

J.D. Power中国原装轮胎消费者满意度研究评测车主在12-24个月拥车期内对于原装轮胎的满意度。这项研究通过四个因子(外观、耐用性、摩擦力/操控性、行驶)衡量总体满意度。

原装轮胎的总体消费者满意度平均得分为801分(1,000分制)。在研究评测的四个因子中,消费者对“外观”(814分)的满意度最高,其次是“耐用性”(807分)和“摩擦力/操控性”(789分)。消费者对“行驶”(788分)的满意度最低。

超过五分之一的消费者(22%)出现过轮胎被扎伤的问题,这在研究评测的19个问题中排在第一位。

J.D. Power亚太公司中国区副总裁兼董事总经理梅松林博士表示:“鉴于此类损害可能导致的安全事故,客户经历轮胎被扎伤问题的百分比相当令人担忧。轮胎制造商应该致力于提高轮胎质量,从而降低安全风险。”

“石子卡在胎纹里”(9%)是中国车主频繁经历的第二大问题,“被路面损伤(如:路面/路边的坑洞)”(5%)是第三大问题。

Chinese, Simplified

自動車先進技術の今後利用意向実態調査

CS(顧客満足度)に関する調査・コンサルティングの国際的な専門機関である株式会社J.D. パワー アジア・パシフィック(本社:東京都港区、代表取締役社長:アルバート ラパーズ、略称:J.D. パワー)は、自動車先進技術(アクティブセーフティー技術及び車内IT技術)の今後利用意向実態調査の結果を発表した。

「アクティブセーフティー技術」とは、先進技術を利用して未然に事故を避け、ドライバーの安全運転を支援する技術・性能を示している。これらは運転ミスや偶然の重なりによって危険な状況に直面した場合、その状況をできるだけ早く確認し、回避する為の支援技術である。
「車内IT技術」とは、カーナビゲーションを中心とした情報通信を示している。情報通信端末を利用したネットワークへの常時接続の増加により、車内だけでなく、出掛ける準備から車を降りた後まで、情報を受け渡していく仕組みが必要となっており、その為の車内マルチメディアと情報通信端末との連携操作・技術である。

◆ 興味意向の上位はすべてアクティブセーフティー技術 ◆

本調査では、消費者から以下のような興味意向(たぶん興味を持つ+必ず興味を持つ)が示された。

Japanese

Forrest General - Distinguished Hospital Program

WESTLAKE VILLAGE, Calif.: 19 November 2012 — Forrest General has been recognized for service excellence under the J.D. Power and Associates Distinguished Hospital Program.SM This distinction acknowledges a strong commitment by the hospital to provide "An Outstanding Cardiovascular Experience" and "An Outstanding Maternity Experience." This is the fourth consecutive year the hospital has been recognized for its cardiovascular services, and the second consecutive year it has been recognized for its maternity department services.

English

2012 Online General Merchandise Retailer Satisfaction Report

WESTLAKE VILLAGE, Calif.: 15 November 2012 — When shopping online, consumers shop for the best price and rely on previous personal experience with a retailer before making a purchase decision, according to the J.D. Power and Associates 2012 Online General Merchandise Retailer Satisfaction ReportSM released today.

English

2012 U.S. Primary Mortgage Origination Satisfaction Study

WESTLAKE VILLAGE, Calif.: 15 November 2012 — Overall customer satisfaction with mortgage lenders has reached its highest level in the past six years, according to the J.D. Power and Associates 2012 U.S. Primary Mortgage Origination Satisfaction StudySM released today.

For a second consecutive year, overall customer satisfaction has increased to 761 (on a 1,000-point scale) in 2012 from 747 in 2011 and 734 in 2010. 

English

J.D. Power and Associates Teams with Prime Action Consulting

WESTLAKE VILLAGE, Calif.: 13 November 2012 — J.D. Power and Associates has signed an agreement with Prime Action Consulting to offer unparalleled retail performance improvement solutions to automakers and dealerships in Brazil, Mexico and throughout Latin America.

While continuing to operate as separate companies, both entities will collaborate on retail training and consulting projects in which the auto industry may benefit from the strengths of both companies.  

English

2012 Japan Auto Insurance Shopping Satisfaction Study and the 2012 Japan Auto Insurance Satisfaction Study

TOKYO: 6 August 2012 — Although price has the greatest influence on customer satisfaction at the time of purchase of a new insurance policy, price alone does not promote long-term customer loyalty, according to the J.D. Power Asia Pacific 2012 Japan Auto Insurance Shopping Satisfaction StudySM and the 2012 Japan Auto Insurance Satisfaction StudySM both released today.

English

2012 Japan Auto Insurance Shopping Satisfaction Study and 2012 Japan Auto Insurance Satisfaction Study

TOKYO: 12 November 2012 — Although price has the greatest influence on customer satisfaction at the time of purchase of a new insurance policy, price alone does not promote long-term customer loyalty, according to the J.D. Power Asia Pacific 2012 Japan Auto Insurance Shopping Satisfaction StudySM and the 2012 Japan Auto Insurance Satisfaction Study,SM both released today.

English

Pages

Subscribe to RSS - Press Releases