Press Releases

Read relevant and trending J.D. Power industry press releases.

2018 China Vehicle Dependability Study (VDS)

SHAHGHAI: 20 Sept. 2018 – After years of significant progress, the momentum of vehicle dependability improvement in China is slowing down. The resolution of recurring quality problems is essential for the industry to gain back the previous levels of progress, according to J.D. Power 2018 China Vehicle Dependability Study (VDS), released today.

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2018 Japan Automotive Performance, Execution and Layout (APEAL) Study


TOKYO: 20 Sept. 2018 — While overall new-vehicle appeal in Japan remains the same as in 2017, according to the J.D. Power 2018 Japan Automotive Performance, Execution and Layout (APEAL) StudySM released today, APEAL scores for motor-driven vehicles such as plug-in hybrids and electrical vehicles have increased, compared to scores for fuel-powered vehicles.

 

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2018 Japan Automotive Performance, Execution and Layout (APEAL) Study


TOKYO: 20 Sept. 2018 — While overall new-vehicle appeal in Japan remains the same as in 2017, according to the J.D. Power 2018 Japan Automotive Performance, Execution and Layout (APEAL) StudySM released today, APEAL scores for motor-driven vehicles such as plug-in hybrids and electrical vehicles have increased, compared to scores for fuel-powered vehicles.

 

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J.D. Power 2018 Taiwan Sales Satisfaction Index (SSI) Study

SINGAPORE: 1 Oct. 2018 — With an increasing number of import models now available in the Taiwan market, the proportion of buyers purchasing an import mass market model has almost doubled during the past 5 years (33% in 2018 vs. 17% in 2014), according to the J.D. Power 2018 Taiwan Sales Satisfaction Index (SSI) Study,SM released today. 

English

J.D. Power 2018 Taiwan Sales Satisfaction Index (SSI) Study

SINGAPORE: 1 Oct. 2018 — With an increasing number of import models now available in the Taiwan market, the proportion of buyers purchasing an import mass market model has almost doubled during the past 5 years (33% in 2018 vs. 17% in 2014), according to the J.D. Power 2018 Taiwan Sales Satisfaction Index (SSI) Study,SM released today. 

English

J.D. Power 2018 Malaysia Customer Service Index (Mass Market) Study

SINGAPORE: 19 SEP. 2018 — While the use of digital technology enhances the overall service experience of vehicle owners, satisfaction is also influenced by personal interaction with the service advisor, according to the J.D. Power 2018 Malaysia Customer Service Index (Mass Market) Study,SM released today. 

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J.D. Power 2018 Malaysia Customer Service Index (Mass Market) Study

SINGAPORE: 19 SEP. 2018 — While the use of digital technology enhances the overall service experience of vehicle owners, satisfaction is also influenced by personal interaction with the service advisor, according to the J.D. Power 2018 Malaysia Customer Service Index (Mass Market) Study,SM released today. 

English

J.D. Power Introduces Insurance Claims Certification Program

COSTA MESA, Calif.: 20 Sept. 2018 — Building on the decades-long trust consumers and brands have in J.D. Power studies, the data and analytics company has created the J.D. Power Insurance Claims Certification ProgramSM to recognize brands that provide exceptional claims experience in the automobile, property and small commercial segments.

This exclusive program reflects the commitment and dedication of select brands to provide their customers with an insurance claims experience that meets the expectations of today’s consumers.

English

J.D. パワー 2018年日本自動車商品魅力度(APEAL)調査


J.D. パワー ジャパンは、2018年日本自動車商品魅力度(Automotive Performance, Execution and Layout、略称APEAL)調査SMの結果を発表した。

 

本調査は、新車購入後2~9ヶ月経過したユーザーを対象に10カテゴリー1 77項目でユーザーが実際に所有しているモデルについての評価を聴取したものである。商品魅力度を示す総合APEALスコアは1,000ポイント満点で表される。

 

Japanese

J.D. Power 2018 U.S. Home Insurance Study

COSTA MESA, Calif.: 13 Sept. 2018 — Home insurer investments in improved digital interaction channels and bundled product offerings that combine multiple policies under one account are paying off in the form of the highest levels of customer satisfaction in the history of the study, according to the J.D. Power 2018 U.S. Home Insurance Study.SM However, the ability of insurers to maintain these high levels of customer satisfaction will continue to be tested by the growing crop of “insurtech” start-ups capitalizing on digital-only offerings.

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