Videos

View a library of videos featuring J.D Power industry experts.

Automotive

Uncover how we address the needs of every facet of the automotive industry through all stages of the vehicle lifecycle—from product planning to loyalty and retention—to drive results for you. For 50 years, J.D. Power has been a trusted advisor in measuring the Voice of the Customer in the automotive industry, helping clients measure, understand, and improve the key performance metrics that drive growth and profitability.
 

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News

We believe that improving your customer experience is truly a joint effort, and we plan to be by your side throughout the process. We invite you to stay connected with us through press releases, blog posts, and articles. Together, we are driving results for the future.
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Automotive

Uncover how we address the needs of every facet of the automotive industry through all stages of the vehicle lifecycle—from product planning to loyalty and retention—to drive results for you.

For more than 45 years, J.D. Power has been a trusted advisor in measuring the Voice of the Customer in the automotive industry, helping clients measure, understand, and improve the key performance metrics that drive growth and profitability.
 

English

News & Events

We believe that improving your customer experience is truly a joint effort, and we plan to be by your side throughout the process. We invite you to stay connected with us through our study highlights via social media, and in person at our roundtables and conferences. Together, we are driving results for the future.

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News

Explore our industry insights and connect with us via our press releases, studies, blog posts and thought leadership articles.

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J.D. Power Webcast | State of Wealth Management

The wealth management industry continues to evolve as investor and advisor behaviors and expectations change. During this webcast Mike Foy and Craig Martin draw on data and insights from J.D. Power’s three 2014 wealth management studies to explore key trends among investors and advisors and what they reveal about the state and direction of the industry.

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J.D. Power Webcast | 2014 U.S. Insurance Website Evaluation Study

Auto insurance company websites serve as a major portal of information for insurance shoppers during the shopping process and are important service channels for existing customers. Websites that are easy to use and focus on providing features that consumers want attract shoppers and positively impact their ability to acquire a quote and learn about the benefits of the company’s offerings. How can you ensure that you understand how both shoppers and customers perceive your company’s website, and what can you do to improve their experiences on your site?

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J.D. Power Webcast | 2014 U.S. Auto Insurance Study

During this webcast, Mark Garrett presents findings from the J.D. Power 2014 U.S. Auto Insurance StudySM and focuses on the following topics: the drivers of customer experience and policy retention; the financial impact of delivering high satisfaction in auto insurance; the new attitudinal customer segmentation model, and how these segments differ in terms of service expectations; and new customer lapse/cancellation.

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Video | Highlights from the 2014 APEAL Study

Renee Stephens, vice president of U.S. automotive at J.D. Power, discusses the 2014 Automotive Performance, Execution and Layout (APEAL) study results.

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Video | 2014 Thailand CSI Study

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