Videos

View a library of videos featuring J.D Power industry experts.

Video | PIN's PowerDealer

J.D. Power’s Power Information Network® (PIN) is a robust portfolio of solutions for the automotive industry. PIN collects and analyzes real-time new and used retail transactions-capturing  key dimensions of each sale including vehicle features, buyer demographics, transaction detail, and dealer cost and profit margin.

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Video | Highlights from the 2014 India Dealer Satisfaction with Automotive Manufacturers Index (DSWAMI) Study

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Video | Highlights from the 2014 U.S. Retail Banking Study

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Video | Highlights of J.D. Power Asia Pacific 2013 India Awards Presentation

On the 11th of March 2014, J.D. Power Asia Pacific organized its annual India Awards Presentation to honor the achievements of the highest ranked awardees in our India Syndicated Studies. Held in the Shangri-La Hotel in New Delhi, over 65 delegates attended this event from nine different automotive companies. Close to 35 main media outlets also attended this event.
 

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Video | 2014 Vehicle Dependability Study (VDS)

Dave Sargent, Vice President of Global Vehicle Research, discusses the J.D. Power 2014 Vehicle Dependability StudySM (VDS) results

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J.D. Power Webcast | How the Airline Companies Can Maximize their Social Media Efforts in 2013

Learn how to optimize your social strategy by understanding how airlines performed in their social media efforts relative to other brands within and across industries, the biggest challenges holding airlines back from better social performance, and how top performing companies across industries "do what they do" to deliver customers the best social experience possible.

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J.D. Power Webcast | How Wireless Service Providers Can Maximize their Social Media Efforts in 2013

Learn how to optimize your social strategy by understanding how wireless service providers performed in their social media efforts relative to other brands within and across industries, the biggest challenges holding wireless service providers back from better social performance, and how top performing companies across industries "do what they do" to deliver customers the best social experience possible.

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J.D. Power Webcast | How Financial Service Institutions Can Maximize their Social Media Efforts in 2013

Learn how to optimize your social strategy by understanding how retail banking and credit card brands performed in their social media efforts relative to other brands within and across industries, the biggest challenges holding financial services back from better social performance, and how top performing companies across industries "do what they do" to deliver customers the best social experience possible.

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J.D. Power Webcast | Moving Customers from Assisted to Self-Service Channels

With pressure to cut costs, limited resources, and increasing adoption of online channels, it's not hard to understand why call centers are looking to move their customers from assisted to self-service channels. Learn how to  move customers to self-service channels by understanding key drivers of self-service customer satisfaction, understanding how to maximize self-service adoption, and knowing how to deliver self-service excellence. 

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J.D. Power Webcast | Prioritizing Call Center Projects to Maximize Profits

With limited time, budget, resources, and too many improvement projects to move forward, it's not hard to understand why call center management often feels overwhelmed and "lost in prioritization" when it comes to project selection. The good news is there's a treasure trove of data available to identify the projects that will have the biggest impact on profitability AND customer satisfaction.

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