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Jim Miller Describes How Retail Banks Can Drive Digital Banking Customer Engagement

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Navy FCU | Letter from Navy FCU

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Navy FCU | Report

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Navy FCU | Ratings

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Take that cord-cutters: Pay-TV providers Dish, DirecTV up their game, J.D. Power says

The time is right for home telematics

J.D. Power-LMC Automotive Forecast September 2018

DETROIT: 27 Sept. 2018 — New-vehicle retail sales in September are expected to fall from a year ago, according to a forecast developed jointly by J.D. Power and LMC Automotive. Retail sales are projected to reach 1,172,700 units, a 2.8% decrease compared with September 2017 on a selling day adjusted basis. (Note: September 2018 has one less selling day than September 2017).

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2018 U.S. Life Insurance Study

COSTA MESA, Calif.: 27 Sept. 2018 — Insurers, specifically multi-line insurers, that have increased their efforts on improving the customer experience, have seen an overall increase in customer satisfaction, according to the J.D. Power 2018 U.S. Life Insurance Study.SM However, the industry as a whole declines significantly in 2018.

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2018 U.S. Residential Wireline Studies

COSTA MESA, Calif.: 27 Sept. 2018 — Residential wireline companies that focus on finding newer, more effective ways of communicating with their customers have driven the increase of customer satisfaction, according to the J.D. Power 2018 U.S. Residential Television Service Provider Satisfaction StudySM; the J.D. Power 2018 U.S. Residential Internet Service Provider Satisfaction StudySM; and the J.D. Power 2018 U.S. Residential Telephone Service Provider Satisfaction Study.SM

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U.S. National Banking Satisfaction Study

COSTA MESA, Calif.: 27 Sept. 2018 — Convenience, seamless digital offerings and strong checking account and credit card offerings have become the formula for customer satisfaction with the country’s largest retail banks. According to the J.D. Power 2018 U.S. National Banking Satisfaction Study,SM Chase ranks highest by consistently performing well in this formula, while excelling at preventing and resolving customer problems when they arise.

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