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Easier Credit Primes July U.S. Double-Digit Retail Sales Rise

Retail sales in the U.S. auto market got off to a fast start in July. While they've slowed as the month has progressed, retail sales in the first 16 selling days are still up 15.1% from a year ago, and July could post the second-strongest retail sales growth rate for the year, according to a monthly sales update developed by J.D. Power's Power Information Network(R) (PIN) and LMC Automotive.* Fleet sales are expected to be slightly lower than in other months of the year.
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2012 Manufacturer Website Evaluation Study (MWES) -- Wave 2 Results

During the first 6 months of 2012, online new-vehicle shopper satisfaction with the usefulness of automotive manufacturers' Websites rose from the previous 6 months, according to the recently released J.D. Power and Associates 2012 Manufacturer Website Evaluation StudySM (MWES)--Wave 2.
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2013 Lexus LS Preview

Fast Facts:
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2012 Taiwan Sales Satisfaction Index (SSI) Study

SINGAPORE: 1 August 2012 — Satisfaction is notably higher when salespeople do not pressure new-vehicle buyers into making a purchase on the same day they visit a dealership, according to the J.D. Power Asia Pacific 2012 Taiwan Sales Satisfaction Index (SSI) StudySM released today.

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Hands-Free Device Owners More Satisfied Despite Problems

New-vehicle owners and lessees who have hands-free communication devices in their vehicles are more delighted with their vehicle's audio/entertainment/navigation (AEN) systems than those who do not have hands-free communication devices in their vehicles, according to findings in our 2012 U.S. Automotive Performance, Execution and Layout (APEAL) Study.
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2012 U.S. Dealer Financing Satisfaction Study

WESTLAKE VILLAGE, Calif.: 31 July 2012 — Satisfaction with automotive finance providers is significantly higher among dealers who have a preferred relationship with their lender, which is driven by a higher number of automated approvals, faster funding, more interactions with their sales representative and a perceived increase in the flexibility of the lender's buying policy, according to the J.D. Power and Associates 2012 U.S. Dealer Financing Satisfaction StudySM released today.
 

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2012 Thailand Customer Service Index (CSI) Study

BANGKOK: 31 July 2012 — Satisfaction with after-sales service at authorized service centers is  particularly higher among customers who have an appointment than among those who drop by a service center at their own convenience, according to the J.D. Power Asia Pacific 2012 Thailand Customer Service Index (CSI) StudySM released today.

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APEAL Study: Premium, Non-Premium Brands Listen to Consumers

The bar continues to rise in terms of how gratifying a new vehicle is to own and drive, according to results in our 2012 U.S. Automotive Performance, Execution and Layout (APEAL) Study, which is based on evaluations of more than 80 vehicle attributes by more than 74,000 new-vehicle buyers and lessees during the first 90 days of ownership.
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2012 China Customer Service Index (CSI) Study

SHANGHAI: 30 July 2012 — After six consecutive years of steady increases, overall customer satisfaction with after-sales service with authorized dealers in China has plateaued in 2012, according to the J.D. Power Asia Pacific 2012 China Customer Service Index (CSI) StudySM.

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2012 China Customer Service Index (CSI) Study

SHANGHAI: 30 July 2012 — After six consecutive years of steady increases, overall customer satisfaction with after-sales service with authorized dealers in China has plateaued in 2012, according to the J.D. Power Asia Pacific 2012 China Customer Service Index (CSI) StudySM.

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