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Downsizing Doesn't Require Buyers to Sacrifice Vehicle Appeal

Compact models delight new-vehicle buyers and lessees just as much as some larger vehicles as consumers continue to shift to smaller vehicles in the U.S., according to our 2012 U.S. Automotive Performance, Execution and Layout (APEAL) Study.
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2012 Philippines Customer Service Index (CSI)

SINGAPORE: 27 July 2012 — Overall satisfaction with authorized dealer customer service in the Philippines has increased by 25 points, compared with 2011, to 821 on a 1,000-point scale, according to the J.D. Power Asia Pacific 2012 Philippines Customer Service Index (CSI) StudySM released today.

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July 2012 North American Auto Sales Forecast

WESTLAKE VILLAGE, Calif.: 26 July 2012 — July's new-vehicle retail sales are expected to post the second strongest year-over-year growth rates during the past 12 months, according to a monthly sales forecast developed by J.D. Power and Associates' Power Information Network(R) (PIN) and LMC Automotive.

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Despite Mixed Economic Signals, Auto Sales on Pace to Reach 14.5M Units

J.D. Power and Associates and LMC Automotive* today announced that July light-vehicle sales are on pace to reach 1,168,000 units, a 20-percent increase from July 2011. This represents the second strongest year-over-year growth rate of the past 12 months.
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2012 U.S. Wireless Customer Care Full-Service Performance Study--Volume 2 and 2012 U.S. Wireless Customer Care Non-Contract Performance Study

WESTLAKE VILLAGE, Calif: 26 July 2012 — Wireless customers who subscribe to tiered service plans that offer varying degrees of  data amounts to access the Internet and related connection based services are considerably less satisfied with their carrier's customer service than are those with unlimited data plans, according to the J.D. Power and Associates 2012 U.S. Wireless Customer Care Full-Service Performance StudySM--Volume 2 and the 2012 U.S. Wireless Customer Care Non-Contract Performance StudySM--Volume 2, both released today.

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2012 APEAL Study Results

Owners Find That Downsizing Doesn't Necessarily Mean Downgrading

The adage "Good things come in small packages" has never been more true, at least when it comes to today's new cars and trucks. The latest automotive study by J.D. Power and Associates suggests that owners of small cars and light trucks are often just as satisfied with their vehicles as owners of larger ones.
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2012 U.S. Automotive Performance, Execution and Layout (APEAL) Study

View the results 2012 U.S. Automotive Performance, Execution and Layout (APEAL) Study

WESTLAKE VILLAGE, Calif.: 25 July 2012 -- As owners continue to shift toward smaller vehicles, they are finding that the ones they buy are often just as appealing as the larger vehicles they previously owned, according to the J.D. Power and Associates 2012 U.S. Automotive Performance, Execution and Layout (APEAL) StudySM released today. gasoline-electric

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A Wide Array of Brands Produce Models that Delight Their Owners

A baker's dozen of nameplates produce models that earn the highest scores in their segments in each of the award categories in our 2012 U.S. Automotive Performance, Execution and Layout (APEAL) Study.

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2012 North America Hotel Guest Satisfaction Index Study

WESTLAKE VILLAGE, Calif.: 25 July 2012 — While the hotel industry continues to gradually recover from the economic downturn, guest satisfaction with the underlying hotel experience continues to deteriorate as hoteliers fall further behind guest expectations, according to the J.D. Power and Associates 2012 North America Hotel Guest Satisfaction Index StudySM released today.

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The Hartford - Call Center Certification Program

WESTLAKE VILLAGE, Calif.: 24 July 2012 — The Hartford Financial Services Group, Inc. has been recognized for customer satisfaction excellence for its small business insurance call center operations under the J.D. Power and Associates Call Center Certification ProgramSM. The Call Center Certification Program distinction acknowledges a strong commitment by The Hartford's call center operations to provide "An Outstanding Customer Service Experience."

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