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Bank of America Merrill Lynch - Call Center Certification

WESTLAKE VILLAGE, Calif.: 3 July 2012 — Bank of America Merrill Lynch has been recognized for call center operation customer satisfaction excellence under the J.D. Power and Associates Call Center Certification ProgramSM. The Call Center Certification Program distinction acknowledges a strong commitment by Bank of America Merrill Lynch's service call center operations to provide "An Outstanding Customer Service Experience."

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2012 China New-Vehicle Intender Study (NVIS)

SHANGHAI: 29 June 2012 — The percentage of consumers in China who intend to purchase a new European vehicle has increased notably to 35 percent in 2012 from 25 percent in 2009, according to the J.D. Power Asia Pacific 2012 China New-Vehicle Intender Study SM (NVIS) released today.

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2012 China New-Vehicle Intender Study

SHANGHAI: 29 June 2012 — The percentage of consumers in China who intend to purchase a new European vehicle has increased notably to 35 percent in 2012 from 25 percent in 2009, according to the J.D. Power Asia Pacific 2012 China New-Vehicle Intender StudySM (NVIS) released today.

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2012 India Vehicle Dependability Study (VDS)

SINGAPORE:  28 June 2012 — Customers report a greater number of problems on long-term vehicle dependability this year, primarily due to increase in the number of problems related to the engine and driving experience, according to the J.D. Power Asia Pacific 2012 India Vehicle Dependability StudySM (VDS) released today.

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2012 Digital Single-Lens Reflex Camera Online Buyer Report

Update:

A previous version of this press release incorrectly stated the increase in year-over-year online expenditures of DSLR cameras. The 2011 study was conducted at the series level and the 2012 study was conducted at the brand level. The 2011 and 2012 data has been normalized at the brand level, resulting in the updated figures below. J.D. Power and Associates sincerely apologizes for any problems these changes may have caused.

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2012 India Vehicle Dependability Study (VDS)

SINGAPORE: 28 June 2012 — Customers report a greater number of problems on long-term vehicle dependability this year, primarily due to increase in the number of problems related to the engine and driving experience, according to the J.D. Power Asia Pacific 2012 India Vehicle Dependability StudySM (VDS) released today.

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2012 U.S. Heavy-Duty Truck Customer Satisfaction Study

WESTLAKE VILLAGE, Calif.: 27 June 2012 — The introduction of engines that meet revised EPA regulations is once again taking a toll on heavy-duty truck quality and customer satisfaction, as customers are reporting more problems with their truck engine, according to the J.D. Power and Associates 2012 U.S. Heavy-Duty Truck Customer Satisfaction StudySM released today.

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Switching Remains Hot Topic in Online Auto Insurance Chatter

J.D. Power's Consumer Insight and Strategy Group* has discovered that a significant percentage of social media comments on the topic of personal auto insurance rate hikes suggest a strong desire among consumers to switch insurers, or to begin the shopping process.
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Satisfaction with U.S. Auto Insurance Providers Sets New Record

Overall customer satisfaction with auto insurance companies has reached an all-time high, mainly due to increases in satisfaction with policy offerings, which are differentiated in the packaging of offerings and discounts advertised, as well as in improvements in billings and payment, according to our 2012 U.S. Auto Insurance Study, which is based on nearly 35,000 responses from auto insurance customers.
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2012 U.S. Auto Insurance Study

WESTLAKE VILLAGE, Calif.: 25 June 2012 — Led primarily by increases in satisfaction with policy offerings and billing and payment, overall customer satisfaction with auto insurance companies has reached an all-time high, according to the J.D. Power and Associates 2012 U.S. Auto Insurance StudySM released today.

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