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J.D. Power 2018 U.S. Home Insurance Study

COSTA MESA, Calif.: 13 Sept. 2018 — Home insurer investments in improved digital interaction channels and bundled product offerings that combine multiple policies under one account are paying off in the form of the highest levels of customer satisfaction in the history of the study, according to the J.D. Power 2018 U.S. Home Insurance Study.SM However, the ability of insurers to maintain these high levels of customer satisfaction will continue to be tested by the growing crop of “insurtech” start-ups capitalizing on digital-only offerings.

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2018 Multimedia Quality and Satisfaction Study

COSTA MESA, Calif.: 13 Sept. 2018 — In-car multimedia technology, perennially the leading source of complaints among new-vehicle owners, is still a sore spot for customer satisfaction, but is improving. According to the J.D. Power 2018 Multimedia Quality and Satisfaction Study,SM the number of reported problems with in-car audio, communication, entertainment and navigation (ACEN) technologies has decreased for a third consecutive year, with several technology standouts emerging among manufacturers.

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2018 Canadian Self-Directed Investor Satisfaction Study

TORONTO: 13 Sept. 2018 — Customer satisfaction with self-directed investment firms is lagging among investors in Canada when it comes to mobile experience, according to the J.D.

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2018 Smart Thermostat Satisfaction Report

COSTA MESA, Calif.: 12 Sept. 2018 — Smart thermostats that are energy efficient vastly increase customer satisfaction, as well as ease of installation/setup and pricing, according to the J.D. Power 2018 Smart Thermostat Satisfaction Report.SM

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2018 Gas Utility Residential Satisfaction Study

COSTA MESA, Calif.: 12 Sept. 2018 — Gas utility companies should be doing more to increase their communications recall with their efforts in the communities they serve as well as highlighting their extending product offerings, according to the J.D. Power 2018 Gas Utility Residential Satisfaction Study,SM released today.

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2018 Canada Customer Service Index Long-Term Study

TORONTO: 13 Sept. 2018 — The service market among 4-12-year-old vehicles in Canada is worth nearly $10 billion annually, a huge amount that has both dealers and aftermarket repair facilities competing fiercely for their share. Moreover, the answer of who is winning the battle depends largely on the question one asks.

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Chris Hodges

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Contests | 2018 Bank of the West PMO Tango Card Offer

The Bank of the West Primary Mortgage Origination Study Tango Card Offer (the “Offer”) commences at 12:00:01 Eastern Time (“ET”) on 9/20/2018 and ends at 11:59:59 PM ET on 10/10/2018  (the “Promotion Period”). Offer is open to individuals who are legal residents of the 50 United States (including the District of Columbia), who time of entry are i) age 18 or older; ii) and complete the online survey. (collectively referred to herein as a “Participant”). Void where prohibited by law.

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J.D. Power 2018 Australia Credit Card Satisfaction Study

SYDNEY: 10 September 2018 — Communication from credit card issuers that is clear and simple is key to driving customer satisfaction, according to the J.D. Power 2018 Australia Credit Card Satisfaction Study,SM released today. 

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2018 Canada Credit Card Satisfaction Study

TORONTO: 10 Sept. 2018 — Credit card holders in Canada place a high value on their rewards programs, so much so that 48% who switched their primary credit card during the past year did so for a better rewards program, according to the J.D. Power 2018 Canada Credit Card Satisfaction Study,SM released today. This is a significant finding from the inaugural study, considering that 87% of credit card holders are enrolled in a rewards program.

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