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J.D. Power: Amazon Faces Tall Order Toppling Walgreens And CVS Brick-And-Mortar

2018 India Tractor Customer Service Index (CSI) Study

SINGAPORE: 30 Aug. 2018 — Customer satisfaction with tractor after-sales service is higher (up 28 points on a 1,000-point scale) when owners choose to have their tractor serviced at their own premises, compared to when they would have liked but are not offered this door-step service option by their dealer, according to the J.D. Power 2018 India Tractor Customer Service Index (CSI) Study,SM released today. 

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2018 Australia Customer Service Index (Mass Market) Study

MELBOURNE: 30 Aug. 2018 —  Satisfaction among customers who schedule the service of their vehicle on the manufacturer’s website is 19 points higher (on a 1,000 point scale) than among those who call or drop by to make an appointment at the dealership, according to the J.D. Power 2018 Australia Customer Service Index (Mass Market) Study,SM released today. However, only 10% of customers use the online channel to book their appointment, while the majority still call their dealer to schedule their service. 

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J.D. Power 2018 U.S. Tech Experience Index (TXI) Study

COSTA MESA, Calif.: 29 Aug. 2018 — Some technologies, such as smartphone mirroring, are quickly adopted by new-vehicle owners, while other technologies can take decades to be fully embraced according to the J.D. Power 2018 U.S. Tech Experience Index (TXI) Study.SM

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J.D. Power and LMC Automotive Forecast August 2018

DETROIT: 27 Aug. 2018 — New-vehicle retail sales in August are expected to rise from a year ago according to a forecast developed jointly by J.D. Power and LMC Automotive.  Retail sales are projected to reach 1,280,400 units, a 1.3% increase compared with August 2017. (Note: August 2018 has the same number of selling days as last year.)

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2018 U.S. Pharmacy Study

COSTA MESA, Calif.: 28 Aug. 2018 — The U.S. pharmacy industry, historically one of the most customer-centric industries measured by J.D. Power, continues to set a high bar for delivering superior levels of customer satisfaction in both the brick-and-mortar and mail order segments, according to the J.D. Power 2018 U.S. Pharmacy Study,SM released today.

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2018 Philippines Customer Service Index (CSI) Study

SINGAPORE: 28 Aug. 2018 — Offering express service is a key driver of customer satisfaction, particularly for customers who visit a dealer for routine maintenance, according to the J.D. Power 2018 Philippines Customer Service Index (CSI) Study.SM

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2018 Japan Customer Service Index (CSI) Study

TOKYO: 31 August 2018 — Overall satisfaction in all five factors has improved since 2017, according to the J.D. Power 2018 Japan Customer Service Index (CSI) Study,SM released today. Overall customer satisfaction has improved by 13 points to 671 points in 2018. Satisfaction in the mass market segment has improved by 14 points to 668, while satisfaction in the luxury segment has increased by 4 points to 732. Customer satisfaction is measured on a 1,000-point scale.

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2018 emPowerCS | TEST

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2018 Indonesia Customer Service Index (Mass Market) Study

SINGAPORE: 29 Aug. 2018 —  Offering an all-encompassing and thorough service experience before the customer’s vehicle enters the workshop results in higher satisfaction and customers being more open to undertaking additional work as recommended by their service advisor, according to the J.D. Power 2018 Indonesia Customer Service Index (Mass Market) Study,SM released today. 

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