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2018 Japan Sales Satisfaction Index Study(SSI)

TOKYO: 23 Aug. 2018 — Customer satisfaction has improved overall, specifically with salespersons in the mass market segment and delivery in the luxury segment, according to the J.D. Power 2018 Japan Sales Satisfaction Index (SSI) Study.SM.

On average, overall sales satisfaction has improved by 6 points from 2017 to 671 (on a 1,000-point scale) in 2018. By segment, satisfaction with mass market brands averages 668 points in 2018, up 6 points from 2017, while satisfaction with luxury brands averages 717, up 7 points.

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2018 Japan Initial Quality Study (IQS)

TOKYO: 22 Aug. 2018 — Problems improve year over year in all categories except ACEN, according to the J.D. Power 2018 Japan Initial Quality StudySM (IQS), released today.

 

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2018 China New-Vehicle Tire Satisfaction Index (NV-TSI) Study

Shanghai: 22 Aug. 2018 –New-vehicle owners in China are becoming more knowledgeable about tires, thus also become more demanding. The number of owners who claim to know the features of their tires has notably increased from last year, according to the J.D. Power 2018 China New-Vehicle Tire Satisfaction Index (NV-TSI) Study, released today.

The year’s study shows that 4% of new-vehicle owners say they know “very well” about tire series parameters and 23% say they know them “somewhat,” compared with 2% and 15%, respectively, in 2017.

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2018 U.S. Seat Quality and Satisfaction Study

COSTA MESA, Calif.: 23 Aug. 2018 — As vehicle seats have increased in complexity, manufacturers have been faced with more challenges, but continue to deliver, according to the J.D. Power 2018 U.S. Seat Quality and Satisfaction Study.SM 

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2018 Roundtable of Champions | Speakers

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2018 Utility Client Conference - FAQ

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2018 Utility Client Conference - SPEAKERS

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Utility Client Conference - REGISTRATION

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Utility Client Conference - LOCATION

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2018 Resale Value Awards

COSTA MESA, Calif.: 22 Aug. 2018 — J.D. Power continues to turn robust insights into easily digestible information for consumers. The 2018 J.D. Power Resale Value Awards were presented to automotive manufacturers, recognizing the best resale value across 24 model-level vehicle segments.

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