Feature Article | Lost in Translation: Cross-Country Differences in Hotel Guest Satisfaction

Most multinational hotel chains currently invest significant resources in implementing large-scale measurement programs to track, compare, and benchmark guest satisfaction across their various international markets. However, comparing international satisfaction scores presents distinct challenges for multinational hotel chains. 



Financial Services Study Release Dates

We are pleased to announce the 2018 U.S. and Canadian Financial Services syndicated study details, study release dates, and press release dates.

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The results of J.D.


U.S. Financial Advisor Satisfaction Study

The demand for professional financial advice continues to grow as Boomers (the largest generational group in U.S. history) approach retirement and Millennials enter their peak earning years. Contrary to some misperceptions, consumers in these groups more often value professional advice as their financial needs become increasingly complicated.


Infographic | Impact of Health Literacy on Healthcare Engagement

Did you know...Among members who completed a high school education or equivalent, two in five do not engage in activities to manage their healthcare? Or that brick and mortar pharmacy customers with a high school education or equivalent are significantly more likely to ask questions about how to use medication and possible side effects than those who attended higher education institutions?

Insights are derived from the following J.D. Power research: 2014 and 2015 Member Health Plan Study and the 2014 Pharmacy Study.


Contests | 2013 Toyota Sales (Rejecter) and Service Retention Wave 1 Sweepstakes Winners

Prize: $500 American Express Gift Card per winner

B. Nudelman, Buffalo Grove, IL

E. Preisendorfer, Nottingham, NH

M. Dent, Rochester, MN

A. Adgaonkar, Redmond, WA

W. Masterson, Trumansburg, NY

P. Delatt, Kenosha, WI

G. Wiegel, La Crosse, WI

W. Booth, Blaine, WA

J. Stefely, Groton, MA

M. Milroy, Liberty, KY


Mystery Shopping Alert

J.D. Power and Associates has become aware that consumers are receiving letters from a company using the J.D. Power and Associates name and logo selecting them to become a "Consumer Service Evaluator" or mystery shopper. The letter includes a check as payment for the recipient's services, and the recipient is often asked as their first assignment to wire money back via Western Union in order to evaluate that service. The check is later discovered to be fraudulent.


About us | Overview

J.D. Power is a global leader in consumer insights, data, analytics, and advisory services that helps clients drive growth and profitability.  The company’s industry benchmarks and reputation for independence and integrity have established it as one of the world’s most well-known and trusted brands.


J.D. Power Solutions (landing page)


J.D. Power Webcast I 2012 Interior Paint Satisfaction Study

Painting the interior of a home is one of the most common, yet impactful home improvement projects consumers undertake. Manufacturers rely heavily on loyalty in terms of both repeat purchases and positive recommendations. Loyalty can only be achieved by truly understanding customers’ attitudes, preferences, and ultimately delivering an outstanding customer experience.  View the webcast to gain insights into the interior paint customer experience.



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