Claims Certification Program

J.D. Power Claims Certification program helps businesses at a local and national level improve operations through a combination of Voice of the Customer feedback and other relevant measures, such as rigorous on-site evaluation of customer service and claims processes. Clients demonstrating compliance with J.D. Power’s rigorous certification assessment will have the benefit of J.D. Power’s trusted third-party endorsement to leverage in marketing and sales communications. 

Organization with Certified Claims Operations:

  • NJM Insurance

Mobile App Certification Program

As the first qualification criterion, brands must rank among top performers in the most recent J.D. Power North American Mobile App Satisfaction IndexSM.  Benchmark rankings are based on overall customer satisfaction with the mobile app experience for 259 brands across 11 industries.


Greg Warkentin


J.D. Power 2018 India Tractor Tyre Satisfaction Index (TTSI) Study

SINGAPORE: 8 Oct. 2018 — Problems with tyres significantly impact overall satisfaction with tractor performance, with uneven tyre wear cited as the most frequently reported problem, according to the inaugural J.D. Power 2018 India Tractor Tyre Satisfaction Index (TTSI) Study,SM released today. Overall satisfaction with tractor tyres plunges by 114 points (on a 1,000-point scale) when owners experience any problems with the tyres, compared to when no tyre problems are experienced (738 vs. 852, respectively). 


AVs Must Clear Path Toward Trust, Experts Say

Shahin Alizadeh

Shahin Alizadeh Bio Shahin attended York University from 1971 to 1975 and worked part time during summer months in car dealerships in Toronto. Shahin entered the car business in sales on a full-time basis in 1975 at Don Howson Chev. Later, Shahin moved to Pine Tree Lincoln Mercury and subsequently to Don Robertson Chrysler in a management position. From 1979-1980, Shahin co-founded Town and Country BMW-Mazda and Westowne Mazda. Shahin sold the dealership in 1990 and started Downtown Automotive Group in 1991 through Downtown Mazda and Downtown Saturn Saab Isuzu.


Martin Taillandier

Âgé de 43 ans, Martin Taillandier a attrapé la fièvre du domaine automobile dès son plus jeune âge.


Laura Barber


Chelsea Duckhart


Sam Gutierrez



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