Press Releases

Read relevant and trending J.D. Power industry press releases.

J.D. Power 2016 U.S. Automotive Performance, Execution and Layout (APEAL) Study

DETROIT: 27 July 2016 — Popular driver-assist technologies help make vehicles considerably more appealing to their owners, according to the J.D. Power 2016 U.S. Automotive Performance, Execution and Layout (APEAL) Study,SM released today.

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2018 U.S. Wireless Network Quality Study—Vol. 2

COSTA MESA, Calif.: 19 July 2018 — Overall network quality has improved year over year, reflecting reduced problems in call quality, data quality and texting, according to the J.D. Power 2018 U.S. Wireless Network Quality StudySM—Vol. 2.

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2018 Germany Vehicle Dependability Study (VDS)

MUNICH: 17 July 2018 — Despite identifying more problems with their premium vehicles during the first three years of ownership than owners of volume vehicles, premium vehicle owners in Germany are more likely to repurchase the same brand of vehicle, according to the J.D. Power 2018 Germany Vehicle Dependability StudySM (VDS), released today.

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J.D. パワー 2018年自動車保険事故対応満足度調査


J.D. パワー ジャパンは、2018年自動車保険事故対応満足度調査の結果を発表した。

 

◆事故直後の対応改善により業界全体でロイヤルティアップ◆

 

 当調査は毎年実施しており、顧客満足度のみならず、保険会社と顧客との接点について経年変化を見ることが出来る。事故後の保険会社への連絡方法の9割以上を占める「電話」での保険会社と顧客のやり取りの実態を5年前と比較したところ、下記のような変化が確認できた。

・事故受付完了までに電話をかけた平均回数 :1.7回(5年前とほぼ変わらず)

・事故受付完了までの所要時間(事故受付の通話時間):長くなった(2013年:23分 < 2018年:26分)

・担当者から折り返し電話がくるまでの時間:短くなった(2013年:6.1時間 > 2018年:5.5時間)

このことから、事故発生後の最初の接点となる事故受付連絡は、より時間をかけて丁寧に行われており、事故受付後の保険会社の手続対応は、よりスムーズになっているということが言える。

Japanese

2018 U.S. Business Wireline Study

COSTA MESA, Calif.: 12 July 2018 — Overall satisfaction remains high among business wireline users when helpful information is funneled through consistent communications, according to the J.D. Power 2018 U.S. Business Wireline Satisfaction Study.SM All three segments in the study show increases in overall customer satisfaction, with the segment of large enterprise companies having the highest overall satisfaction with a score of 824 (on a 1,000-point scale).

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2018 UK Vehicle Dependability Study

LONDON: 11 July 2018 — Emerging and new technologies in premium vehicles are resulting in more owner-reported problems than in volume brand vehicles, according to the J.D. Power 2018 UK Vehicle Dependability Study,SM released today.

Following are some key findings of the 2018 study:

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J.D. パワー 2018年自動車保険契約者満足度調査


株式会社J.D.パワー ジャパンは、2018年自動車保険契約者満足度調査の結果を発表した。

各調査の総合満足度ランキングは次の通りとなった。

<代理店系保険会社部門>

第1位:楽天損保(旧 朝日火災)657ポイント

「契約内容/契約手続き」「価格」「保険証券」「顧客対応(代理店)」の4ファクターで最高評価

第2位:AIG損保 656ポイント

第3位:東京海上日動 644ポイント

<ダイレクト系保険会社部門>

第1位:ソニー損保 681ポイント

「契約内容/契約手続き」「顧客対応」「事故対応/保険金支払」の3ファクターで最高評価

第2位:セゾン自動車火災 673ポイント

第3位:セコム損保 666ポイント

Japanese

2018 Electric Utility Residential Customer Satisfaction Study

COSTA MESA, Calif.: 11 July 2018 — Overall customer satisfaction with residential electric utility companies shows a seventh consecutive year-over-year increase, according to the J.D. Power 2018 Electric Utility Residential Customer Satisfaction Study.SM 

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2018 Manufacturer Website Evaluation Study Cross-Device—Summer

COSTA MESA, Calif.: 19 July 2018 — The J.D. Power 2018 Manufacturer Website Evaluation Study Cross-DeviceSMSummer is a semiannual study that measures the usefulness of automotive manufacturer websites during the process of shopping for a new vehicle by examining four key measures (in order of importance): information/content; appearance; navigation; and speed.

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2018 Appliance Retailer Satisfaction Study

COSTA MESA, Calif.: 11 July 2018 — Best Buy ranks highest in customer satisfaction among appliance retailers for a second consecutive year in a growing consumer market that is expected to reach $23.5 billion in 2018, according to the J.D. Power 2018 Appliance Retailer Satisfaction Study.SM 

English

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