Financial Services
J.D. Power helps companies across industries recognize excellence and drive results throughout their organization—all by listening to the most important voice, the Voice of the Customer.
In the competitive, regulated financial services sectors, customer experience is the key differentiator. J.D. Power combines voice of consumer data with a wealth of industry expertise to provide actionable market intelligence to the financial services industries to help you compete, protect and increase market share.
Benchmark Studies
An overview of financial services benchmark studies conducted by J.D. Power in Japan and an introduction of the No. 1 brand with the highest level of overall satisfaction from each survey.
Japan Credit Card Customer Satisfaction Study
Japan QR & Bar Code Mobile Payment Service Satisfaction Study
Japan Investor Satisfaction Study
Services and Solutions
Meet Our Team
Kiichi Umezawa
Kiichi Umezawa
Kiichi Umezawa is the Head of Global Business Intelligence, GBI, Division at J.D. Power Japan. He is responsible for leading the strategy and operations for J.D. Power Japan’s entire GBI division, which includes 1) Financial Services & Insurance, 2) Technology Media and Telecommunication, and 3) Travel, Real Estate & Others.
Prior to joining J.D. Power Japan in 2018, Mr. Umezawa was held roles at the Bank of Japan, the Japanese Financial Services Agency, Goldman Sachs Group, and UBS Group. He has a wide range of experiences in both public and private financial institutions, including economic and market research, policy making, equity market finance, business development, and sales strategies.
Mr. Umezawa received a bachelor’s degree in the University of Tsukuba an MBA in the Wharton School of the University of Pennsylvania.
Kentaro Nishikawa