In the competitive, regulated financial services sectors, customer experience is the key differentiator. J.D. Power combines voice of consumer data with a wealth of industry expertise to provide actionable market intelligence to the financial services industries to help you compete, protect and increase market share.
![Data Analytics 3 325](/sites/japan/files/styles/small_hq/public/image/2020-04/Data_Analytics_3%20325%20height.png?itok=dMUE1L60)
Benchmark Studies
An overview of financial services benchmark studies conducted by J.D. Power in Japan and an introduction of the No. 1 brand with the highest level of overall satisfaction from each survey.
Japan Credit Card Customer Satisfaction Study
Japan QR & Bar Code Mobile Payment Service Satisfaction Study
Japan Investor Satisfaction Study
Services and Solutions
Meet Our Team
![Kiichi Umezawa](/sites/japan/files/styles/x_small_square_1_1/public/image/2020-03/Kiicjhi%20Umezawa%20resized.png?h=dc712293&itok=_kmqx4Lc)
Kiichi Umezawa
Managing Director, Head of Global Business Intelligence Division
Kiichi's Bio
![Nishikawa-san](/sites/japan/files/styles/x_small_square_1_1/public/image/2020-03/Nishikawa-san.jpg?h=24384560&itok=cczfflvu)
Kentaro Nishikawa
Director, Financial Service Industry, Global Business Intelligence Division
Kentaro's Bio