Contact Center
J.D. Power helps companies across industries recognize excellence and drive results throughout their organization—all by listening to the most important voice, the Voice of the Customer.
Business Solutions
Contact centers are important contact points between companies and customers, as well as an important lifeline of business. J.D. Power supports CX improvement of contact centers through industry benchmark survey data and various training and consulting.
Benchmark Studies
An overview of the customer satisfaction studies conducted by JD Power and an introduction of the No. 1 brand with the highest level of overall satisfaction from each studies.
Japan Customer Center Support Satisfaction Study <Financial Industry>
Japan Customer Center Support Satisfaction Study <EC・Mail-Order Industry>
Japan Technical Support Call Center Customer Satisfaction Study
Services and Solutions
Recent Press Releases
Meet Our Team
Tatsuro Nomoto
Tatsuro Nomoto
Shizue Hidaka