J.D. Power helps companies across industries recognize excellence and drive results throughout their organization—all by listening to the most important voice, the Voice of the Customer. 

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J.D. Power delivers insights drawn from more than 5,000 insurance customer experiences each with each significant customer interaction across the insurance value chain explored. Our insights and expertise help you improve the customer experience  and turn your strategy into execution.

Data Analytics 5 400

Benchmark Studies

An overview of the customer satisfaction surveys conducted by JD Power and an introduction of the No. 1 brand with the highest level of overall satisfaction from each survey.

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Japan Life Insurance Claims Satisfaction Study


Japan Life Insurance Contract Customer Satisfaction Study


Japan Life Insurance Servicing Customer Satisfaction Study 

Japan Auto Insurance Satisfaction Study

Japan Auto Insurance Claims Satisfaction Study

Meet Our Team

Kiichi Umezawa
Kiichi Umezawa
Managing Director, Head of Global Business Intelligence Division
Kiichi's Bio
Kentaro Nishikawa
Director, Financial Service Industry, Global Business Intelligence Division
Kentaro's Bio