Insurance
J.D. Power helps companies across industries recognize excellence and drive results throughout their organization—all by listening to the most important voice, the Voice of the Customer.
J.D. Power delivers insights drawn from more than 5,000 insurance customer experiences each with each significant customer interaction across the insurance value chain explored. Our insights and expertise help you improve the customer experience and turn your strategy into execution.
Benchmark Studies
An overview of the customer satisfaction surveys conducted by JD Power and an introduction of the No. 1 brand with the highest level of overall satisfaction from each survey.
Japan Life Insurance Claims Satisfaction Study
Japan Life Insurance Contract Customer Satisfaction Study
Japan Life Insurance Servicing Customer Satisfaction Study
Japan Auto Insurance Satisfaction Study
Japan Auto Insurance Claims Satisfaction Study
Services and Solutions
Meet Our Team
Kiichi Umezawa
Kiichi Umezawa
Kiichi Umezawa is the Head of Global Business Intelligence, GBI, Division at J.D. Power Japan. He is responsible for leading the strategy and operations for J.D. Power Japan’s entire GBI division, which includes 1) Financial Services & Insurance, 2) Technology Media and Telecommunication, and 3) Travel, Real Estate & Others.
Prior to joining J.D. Power Japan in 2018, Mr. Umezawa was held roles at the Bank of Japan, the Japanese Financial Services Agency, Goldman Sachs Group, and UBS Group. He has a wide range of experiences in both public and private financial institutions, including economic and market research, policy making, equity market finance, business development, and sales strategies.
Mr. Umezawa received a bachelor’s degree in the University of Tsukuba an MBA in the Wharton School of the University of Pennsylvania.
Kentaro Nishikawa