Telecommunications
J.D. Power helps companies across industries recognize excellence and drive results throughout their organization—all by listening to the most important voice, the Voice of the Customer.
J.D. Power provides actionable market intelligence to technology and telecommunication product and service providers serving customers. Our research solutions help clients improve customer satisfaction—ultimately leading to greater loyalty and profitability.
Benchmark Studies
An overview of the customer satisfaction surveys conducted by JD Power and an introduction of the No. 1 brand with the highest level of overall satisfaction from each survey.
Japan Mobile Phone Service Satisfaction Study
Japan Smartphone Customer Satisfaction Study
Japan Wireline Broadband Internet Service Satisfaction Study
Japan Mobile Router Service/Wireless Home Router Service Satisfaction Study
Services and Solutions
Meet Our Team
Tatsuro Nomoto