Financial Services

J.D. Power helps companies across industries recognize excellence and drive results throughout their organization—all by listening to the most important voice, the Voice of the Customer. 

Financial Services Hero 2

In the competitive, regulated financial services sectors, customer experience is the key differentiator. J.D. Power combines voice of consumer data with a wealth of industry expertise to provide actionable market intelligence to the financial services industries to help you compete, protect and increase market share. 

Data Analytics 3 325

Benchmark Studies

An overview of financial services benchmark studies conducted by J.D. Power in Japan and an introduction of the No. 1 brand with the highest level of overall satisfaction from each survey.

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Japan Credit Card Customer Satisfaction Study


Japan QR & Bar Code Mobile Payment Service Satisfaction Study 

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Japan Investor Satisfaction Study 

Meet Our Team

Kiichi Umezawa
Kiichi Umezawa
Managing Director, Head of Global Business Intelligence Division
Kiichi's Bio
Kentaro Nishikawa
Director, Financial Service Industry, Global Business Intelligence Division
Kentaro's Bio