Company Overview

Global leader in consumer insights, data & analytics

trophy hero resized

J.D. Power is a global leader in consumer insights, data, analytics, and advisory services that helps clients drive growth and profitability.  The company’s industry benchmarks and reputation for independence and integrity have established it as one of the world’s most well-known and trusted brands.

Our Experience

J.D. Power has been capturing and analyzing the Voice of the Customer across more than a dozen industries globally for over 50 years. We know measuring customer experience is not easy, but that’s where we come in. Through our proprietary index model, we identify the many drivers of customer experience, accurately measure and link their impact to business results, and uncover insights to drive results for our clients.

History

In 1968, J.D. "Dave" Power III established J.D. Power from his kitchen table, with a primary focus in the automotive industry. Since then, we have successfully influenced the everyday lives of consumers and industries worldwide by delivering insights to drive improvement in our clients' products and services.

1969

J.D. Power and Associates incorporates and enters the auto market with its first client Toyota Motor Company

1970’s

The Wall Street Journal reports Mazda's Wankel engine problems, based on data from one of the first J.D. Power independently funded surveys and J.D. Power gains national prominence for its voice of the customer data

The Dealer Attitude Study (DAS) launches, giving the firm credibility on retail and distributor issues and established a strong rapport with auto dealers

1980's

U.S. Automotive Customer Satisfaction Index (CSI) Study, U.S. Automotive Initial Quality Study (IQS) and U.S. Automotive Media Study launch, serving as the cornerstone of the firm's plan to expand to include independently funded syndicated studies

Subaru became the first automaker to advertise its J.D. Power rankings by running a commercial during Super Bowl XVIII. Since then, more than 200,000 television commercials and more than 2 billion print ad impressions refer to J.D. Power awards annually.

The first automotive syndicated study trophy award was issued by J.D. Power. Acura ranked highest in the 1989 U.S. Automotive Customer Satisfaction Index (CSI) Study.

1990’s

Established Japan office as the first overseas office to conduct surveys in the Asia Pacific area

Power Information Network (PIN) launches bringing to market a unique, nationwide data collection system based on the gathering and analysis of daily new-vehicle retail transaction data from automotive dealerships across the United States

Expansion beyond Automotive into Financial Services, Insurance and Utilities begins

2000's

Global expansion continues with offices in China, Germany and Mexico

J.D. Power acquires Automotive Resources Asia, NADA Used Car Guide and NADAguides.com

2010's

Dave Habiger is named the new President and CEO of J.D. Power and J.D. Power celebrates its 50th Anniversary

Acquisition by Thoma Bravo combines J.D. Power and AutoData Solutions, two innovative and complementary automotive data companies with a shared vision of strengthening their value to clients and consumers

J.D. Power acquires Trilogy Automotive, the automotive software division of Trilogy Enterprises

Delivering Insights and Driving Results

We understand that the customer experience is necessary and that simply measuring it is not enough. Our analysts focus on driving results that will improve customer loyalty and advocacy and our success is driven by how much we help improve your customer experience. We believe that data is only as powerful as the analysis and insights tied to it—and we are putting that power in the hands of our clients through our interactive reporting platform. The data, analytics, insights, best practices, and action plans are now all at your fingertips. We have simplified the process for recognizing excellence and driving results.