Other services

J.D. Power helps companies across industries recognize excellence and drive results throughout their organization—all by listening to the most important voice, the Voice of the Customer. 

other services hero

J.D. Power provides actionable market intelligence to technology and telecommunication product and service providers serving customers. Our research solutions help clients improve customer satisfaction—ultimately leading to greater loyalty and profitability.

Data Analytics 3 325

Benchmark Studies

An overview of the customer satisfaction surveys conducted by JD Power and an introduction of the No. 1 brand with the highest level of overall satisfaction from each survey.

Learn More >



Japan Power Producer and Supplier Switching Satisfaction Study


Japan Reward Program Satisfaction Study

Services and Solutions

Meet Our Team

Tatsuro Nomoto
Senior Director, Telecom & Technology Services Industries, Global Business Intelligence Division
Tatsuro's Bio
Shizue Hidaka
Senior Manager, Travel Industry, Global Business Intelligence Division
Shizue's Bio