J.D. Power helps companies across industries recognize excellence and drive results throughout their organization—all by listening to the most important voice, the Voice of the Customer. 

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Winning in travel and hospitality requires you to uncover unique insights about your customer and their experience with your brand. See where they’re going, who with, and why J.D. Power’s in-depth Travel & Hospitality benchmarking data is the quickest way to enhancing customer satisfaction and increasing brand loyalty and profitability.  

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Benchmark Studies

An overview of the customer satisfaction surveys conducted by JD Power and an introduction of the No. 1 brand with the highest level of overall satisfaction from each survey.

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Hotel Guest Satisfaction Survey

Car rental service customer satisfaction survey

Car sharing service customer satisfaction survey


Japan Airport Satisfaction Study


Japan Airline Satisfaction Study

Meet Our Team

Tatsuro Nomoto
Senior Director, Telecom & Technology Services Industries, Global Business Intelligence Division
Tatsuro's Bio
Shizue Hidaka
Senior Manager, Travel Industry, Global Business Intelligence Division
Shizue's Bio