Who We Are
J.D. Power is a global leader in consumer insights, data, analytics, and advisory services that helps clients drive growth and profitability. The company’s industry benchmarks and reputation for independence and integrity have established it as one of the world’s most well-known and trusted brands.
What We Do
Industry Benchmarking Studies
Each year, we interact with millions of consumers to better understand their opinions, perceptions, and expectations about a variety of products and services in more than a dozen industries.
Designed to analyze, based on the specific problems and challenges of which your company is aware, the results of industry benchmarking studies and the survey of your customers in a comprehensive manner in order to clarify the problems and measures for achieving more concrete results in customer satisfaction improvement.
On-site program designed to measure staff execution against the ideal sales and service process and best practices
We survey the satisfaction of your customers on a regular basis and measure levels and changes in customer satisfaction per store, per region, etc.
Automotive Product Consulting
Integrate the Voice of the Customer into automotive strategic planning, product development, manufacturing, engineering, supply chain operations, launch and production, and sales and service
Automotive Retail Consulting
Our solutions provide clients with the insight and business tools to ensure that strategies, business practices, and performance improvement initiatives are aligned with customer expectations at the individual dealership and brand level.