In the competitive, regulated financial services sectors, customer experience is the key differentiator. J.D. Power combines voice of consumer data with a wealth of industry expertise to provide actionable market intelligence to the financial services industries to help you compete, protect and increase market share.
An overview of financial services benchmark studies conducted by J.D. Power in Japan and an introduction of the No. 1 brand with the highest level of overall satisfaction from each survey.
Japan Credit Card Customer Satisfaction Study
Japan QR & Bar Code Mobile Payment Service Satisfaction Study
Japan Investor Satisfaction Study
Meet Our Team
Managing Director, Head of Global Business Intelligence Division
Director, Financial Service Industry, Global Business Intelligence Division