Contact centers are important contact points between companies and customers, as well as an important lifeline of business. J.D. Power supports CX improvement of contact centers through industry benchmark survey data and various training and consulting.
An overview of the customer satisfaction studies conducted by JD Power and an introduction of the No. 1 brand with the highest level of overall satisfaction from each studies.
Japan Customer Center Support Satisfaction Study <Financial Industry>
Japan Customer Center Support Satisfaction Study <EC・Mail-Order Industry>
Japan Technical Support Call Center Customer Satisfaction Study