Press Releases

Read relevant and trending J.D. Power industry press releases.

J.D. Power 2016 U.S. Automotive Performance, Execution and Layout (APEAL) Study

DETROIT: 27 July 2016 — Popular driver-assist technologies help make vehicles considerably more appealing to their owners, according to the J.D. Power 2016 U.S. Automotive Performance, Execution and Layout (APEAL) Study,SM released today.

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2018 India Tractor Product Performance Index (PPI) Study

SINGAPORE: 7 Aug. 2018 — Tractor performance satisfaction is 20 points lower (on a 1,000-point scale) among owners younger than 35 years of age, compared with those who are older than 35 years, according to the J.D. Power 2018 India Tractor Product Performance Index (PPI) Study,SM released today. Additionally, owners younger than 35 years of age are less likely to recommend their tractor brand to a colleague or friend than are their older counterparts.

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2018 U.S. Business Wireless Satisfaction Study

COSTA MESA, Calif.: 11 Oct. 2018 — Business wireless customers with an assigned representative for customer assistance have vastly higher satisfaction than those who must call a general help line, according to the J.D. Power 2018 U.S. Business Wireless Satisfaction Study.SM

All three segments in the study show increases in overall customer satisfaction, with the segment of large enterprise companies having the highest overall satisfaction with a score of 838 (on a 1,000-point scale), up from 813 in 2017.

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J.D. Power 2018 India Tractor Tyre Satisfaction Index (TTSI) Study

SINGAPORE: 8 Oct. 2018 — Problems with tyres significantly impact overall satisfaction with tractor performance, with uneven tyre wear cited as the most frequently reported problem, according to the inaugural J.D. Power 2018 India Tractor Tyre Satisfaction Index (TTSI) Study,SM released today. Overall satisfaction with tractor tyres plunges by 114 points (on a 1,000-point scale) when owners experience any problems with the tyres, compared to when no tyre problems are experienced (738 vs. 852, respectively). 

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J.D. Power 2018 India Tractor Tyre Satisfaction Index (TTSI) Study

SINGAPORE: 8 Oct. 2018 — Problems with tyres significantly impact overall satisfaction with tractor performance, with uneven tyre wear cited as the most frequently reported problem, according to the inaugural J.D. Power 2018 India Tractor Tyre Satisfaction Index (TTSI) Study,SM released today. Overall satisfaction with tractor tyres plunges by 114 points (on a 1,000-point scale) when owners experience any problems with the tyres, compared to when no tyre problems are experienced (738 vs. 852, respectively). 

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J.D. パワー 2018年 日本ナビゲーションシステム顧客満足度調査<自動車メーカー純正ナビカテゴリー>


J.D. パワー ジャパンは、2018年日本ナビゲーションシステム顧客満足度調査SM<自動車メーカー純正ナビカテゴリー>(Japan Navigation Systems Customer Satisfaction Index StudySM– OEM -)の結果を発表した。

  

◆顧客の関心を喚起するコネクト機能・サービスの開発が重要に◆

テレマティクスサービスやスマートフォン連携機能といったコネクト機能を備えたナビが年々増えている。

今年の調査結果では、テレマティクスサービスやスマートフォン連携機能の利用が顧客満足を高めることがわかった。業界平均の総合CSIの574ポイントに対して、テレマティクスサービスやスマートフォン連携機能利用者の総合CSIは+38もポイント上回る612ポイントだった。今後この分野への注力が顧客満足度向上へのカギとなるといえよう。

Japanese

2018 Japan Navigation Systems Customer Satisfaction Index Study-OEM-


Manufacturer Focus on Content Creation and Improved Voice Operation in Vehicle Navigation Systems Key to Increased Use of Connectivity Functions, J.D. Power Finds

TOKYO: 5 Oct. 2018 — Improvement in performance and operability of navigation system voice operation is key to customer satisfaction, according to the J.D. Power 2018 Japan Navigation Systems Customer Satisfaction Index StudySM—OEM, released today. 

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2018 Japan Navigation Systems Customer Satisfaction Index Study -OEM-


Manufacturer Focus on Content Creation and Improved Voice Operation in Vehicle Navigation Systems Key to Increased Use of Connectivity Functions, J.D. Power Finds

TOKYO: 5 Oct. 2018 — Improvement in performance and operability of navigation system voice operation is key to customer satisfaction, according to the J.D. Power 2018 Japan Navigation Systems Customer Satisfaction Index StudySM—OEM, released today.

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J.D. Power 2018年台灣新車銷售滿意度 (SSI) 調查

新加坡 2018年10月1日訊  - J.D. Power於今天發表最新2018年台灣新車銷售滿意度 (SSI) 調查SM。調查顯示,隨著越來越多進口車款出現在台灣市場,消費者在過去五年間購買非豪華品牌進口車的比例幾乎成長一倍 (從2014年的17%增加到2018年的33%)。 

此購買行為的趨勢主要源自於消費者購買力的差異。相較於選購國產製造車款的新車車主,進口車新車車主的月收入中位數高出10個百分點。此外,以購車所佔之平均家庭所得而言,進口車款車主用於購車的花費 (相當於10個月所得) 也高於國產車款的車主 (8個月所得)。有趣的是,本次調查還發現,與選購國產車的車主相比,有更高比例的進口車款車主為自營業者 (14%,國產車車主則為10%)、或為中高階管理者 (19%,相較於國產車車主的10%)。 

J.D. Power區域總監Kaustav Roy指出:「可支配的所得越高,消費者有能力選擇的車款種類越多。  市面上的進口車款變多,不僅為消費者提供更多元的選項,也使得整體產業的競爭加劇。若要在競爭中勝出,汽車業者必須依據顧客特性與購車原因,妥善地做出產品區隔。」 

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J.D. Power-LMC Automotive Forecast September 2018

DETROIT: 27 Sept. 2018 — New-vehicle retail sales in September are expected to fall from a year ago, according to a forecast developed jointly by J.D. Power and LMC Automotive. Retail sales are projected to reach 1,172,700 units, a 2.8% decrease compared with September 2017 on a selling day adjusted basis. (Note: September 2018 has one less selling day than September 2017).

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