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Event | 2018 AutoConference LA

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Event | 2019 J.D. Power Auto Summit

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Event | 2018 J.D. Power Roundtable of Champions

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Event | 2018 J.D. Power emPower CS

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Gartner Market Guide for Voice of the Customer Solutions

If you are ready to take the next step with your CX management program, make sure you have all the information you’ll need in order to choose the right partner for your organization.

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Events | 2018 Automotive Forum

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Events | 2018 J.D. Power Automotive Summit

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Infographic: 2017 Canadian Television Provider Customer Satisfaction Study

Download an infographic derived from the 2017 Canadian Television Provider Customer Satisfaction Study findings to learn about the percentage of customers planning to cut the cord with their TV service and which age demographic is most likely to do so.

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Infographic: 2017 Water Utility Residential Customer Satisfaction Study

Download an infographic derived from the 2017 Water Utility Residential Customer Satisfaction Study findings to learn about:

  • The impact water quality problems have on customer satisfaction
  • The percentage of customers who report some type of water quality problem
  • Top-performing water utilities with no water quality issues

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Mobility Disruptors: Recent Issues

The following insights provide Voice of the Customer research by J.D. Power on how various industry disruptors are impacting mobility today:

August 29, 2018 | Ruopei Wang
Futuristic TV Cars Becoming Reality. Are Drivers Ready? >

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